Christian was great. No issue there. Unfortunately there were other issues.
Initial appointment was overbooked/ Was told short staffed/ I explained how I was doing my part as a loyal customer in coming to Sullivan Brothers. I mentioned that there is another dealership (McGee) right in Hanover/ Was told that not only was I coming there for loyalty but also the attention to detail AND professionalism.
Initial appointment was rescheduled for Saturday AM/ Arrived earlyoil was changed quickly out the door reasonably quickly
Found significant oil leak on driveway Monday evening/ Forced to take Tuesday off from work to get car evaluate/ Brought it back Tuesday AM/ Was initially told that everything was tight and no leaks found. Was advised the would clean the oil in the heat shield and recheck/ Christian came back and told me that they ran the vehicle and found that the gasket was leaking/ Repairs were made.
Please contact me to further discuss it.
8/6/2024
Mary G. VERIFIED CUSTOMER
This was my third or fourth time at your service center and by far the best experience. Samantha made the difference. Pleasant and professional is possible. Thank you
8/6/2024
Gerns B. VERIFIED CUSTOMER
As long as Sullivan Brother's Toyota is doing their part (meaning provides the Service that im paying for ) than we ll be in good standing positions
That's the reason why i stopped doing business with my previous Dealership well after 26 yrs of partnership.
So you do your part..... and ill keep my part.
8/6/2024
Shanna B. VERIFIED CUSTOMER
Getting in touch with a service member was extremely difficult today. I called 3x with no call back and finally the last time the team member on the phone was able to help me. I was disappointed that it took from 9am the first time I called until 110pm to actually be able to speak with a service member which took me calling for the third time.
8/6/2024
Kyle Y. VERIFIED CUSTOMER
Quick, and explained everything very clearly
8/6/2024
Edward M. VERIFIED CUSTOMER
Bill made me feel informed and to rely on the company to service my vehicle in the future.
8/5/2024
Joann S. VERIFIED CUSTOMER
Efficient
8/4/2024
Edison S. VERIFIED CUSTOMER
Good and nice people, my shuttle home was pleasant I didn’t catch the man’s name but he was very personable and knowledgeable of the al surrounding area
8/3/2024
Frank P. VERIFIED CUSTOMER
Samantha was professional, friendly and informative!
8/3/2024
Barbara S. VERIFIED CUSTOMER
Rotated tires but didn’t balance or align (to the best of my knowledge) It’s like riding on a bed of rocks and car pulls to left??
8/3/2024
Charles S. VERIFIED CUSTOMER
A+ service
8/3/2024
Marie F. VERIFIED CUSTOMER
Okie dokie...
8/3/2024
Alison F. VERIFIED CUSTOMER
Chris explained everything and called me when it was done. Could not have been better or easier.
8/3/2024
Martin S. VERIFIED CUSTOMER
Excellent service
8/2/2024
Beverly M. VERIFIED CUSTOMER
Bob was very friendly, he told me things were a little backed up so my time would be a little longer. Which was fine. He’s very respectful. Thank you Bob
8/2/2024
Russell C. VERIFIED CUSTOMER
Staff very cordial and friendly and service was good!!!
8/2/2024
Sherry C. VERIFIED CUSTOMER
I had an appointment for 9:15 and it took 2 hours so it seems why did I make an appointment but other then that everything was fine.
8/2/2024
Durwood A. VERIFIED CUSTOMER
Excellent
8/2/2024
Michael I. VERIFIED CUSTOMER
Bob was excellent and kept me informed. I’m a very happy customer!
8/2/2024
Jill L. VERIFIED CUSTOMER
Bill Collins has always been extremely professional and as always willing to please. He goes above beyond to make your experience pleasant..