Always completely satisfied. Joe took care of a small problem when l was 'on the road' after my last checkup.Joe was very helpful.I know l'll always be treated fairly.
THANK YOU, Rachael H
12/17/2025
Tara B. VERIFIED CUSTOMER
I appreciate Meagan Pless going above n beyond to help make a frustrating situation okay. I have confidence that even though they haven't figured out what's wrong with my new car yet, they will. She communicates clearly and explains everything well. Thank you sincerely
12/17/2025
Emily H. VERIFIED CUSTOMER
Joe is great to work with!
12/17/2025
Susan S. VERIFIED CUSTOMER
Ryan was so helpful and explained everything so clearly and got my car washed for me! I hope I get him when I come back for my next service appointment!
12/17/2025
Sarah D. VERIFIED CUSTOMER
Hannah and the whole team were awesome to work with. Experience felt seamless and I had a place to work while I waiting for the quick service to be completed. Thank you guys and happy holidays!
12/17/2025
Stephen H. VERIFIED CUSTOMER
Meagan was great!
12/17/2025
Pineda B. VERIFIED CUSTOMER
They kept calling me because of the paint on the car.
12/17/2025
Delena K. VERIFIED CUSTOMER
Joe checked me out.! Not in….
He was very nice & helpful.!
Delena K
12/17/2025
Amy W. VERIFIED CUSTOMER
It’s unlikely that we want to trade our Pilot in, but would be interested in looking at the possibility of getting another Pilot.
12/17/2025
Glenda W. VERIFIED CUSTOMER
Ok
12/17/2025
Bobbi G. VERIFIED CUSTOMER
Ryan Daniels was above and beyond any other service technician I’ve encountered. He was so kind and helpful. I hope to have him every time I come in for service. He had my car washed. No one has offered that to me before. Greg Tapp saw me sitting in the waiting area and came over and checked on me. As he has every time I’ve been there. Great crew! Thanks!
Bobbi
12/17/2025
Bradley F. VERIFIED CUSTOMER
Picked the car up late so I wasn’t able to talk with service adviser. But the steering wheel is crooked now after having the rack replaced. And I still hear the noise from the column reel. But the sticky steering is fixed at least
12/16/2025
Michael M. VERIFIED CUSTOMER
Thank Hannah and the rest of Alcoa Honda for taking care of my problem with my car.Ive been going there for 19 years and they have done a great job and are very helpful.
12/16/2025
Sercan S. VERIFIED CUSTOMER
I have been bringing my cars to this location for nearly four years and have never been disappointed until now. I had my car serviced for a 4 wheel alignment because, during my last visit, I was recommended to have it done. I would not have done it if it had not been suggested by a service member. However, after the service, my car is shaking and vibrating worse than before, especially when I reach 60 MPH. I was also very surprised to see that the transmission fluid filler cap had been left off right next to where they removed. I just asked to check the fluid if i needed transmission fluid and was planning to go change it soon.
12/16/2025
Robert B. VERIFIED CUSTOMER
Very good experience, keep up the good friendly service.
12/16/2025
Earl R. VERIFIED CUSTOMER
Professional and courteous service by service staff.
12/16/2025
James H. VERIFIED CUSTOMER
I will add that last time I was there for oil change the alignment check as you drive in said I needed to have my rear alignment checked. This time everything was within specs. Can the machine get a bad reading by following behind another car? I can’t remember how much it would have cost to do the alignment but if it says I don’t need it now it really makes me question the other service recommendations that you offer. Not a complaint just some feedback. It is a perception issue. When I add the time I have an engine code that was a vacuum leak and the technician found the problem and quoted well over $200 to fix. I got the car home and went over everything and luckily found where an animal had made a nest and chewed the vacuum line. I went and got $2 worth of line and fixed it. Engine code went away. That experience coupled with the alignment experience, I think you can see the perception problem. Again not a complaint just pointing out that when you loose trust it will make it impossible for your service writers to recommend anything beyond what I specifically come there to do. You can pull up my history and see what I am talking about. How would it make you feel? Just saying.
12/16/2025
Brooke B. VERIFIED CUSTOMER
Joe was very professional and so nice. He was more than happy to answer any questions and gave me all the information I needed/wanted.
12/15/2025
Melanie J. VERIFIED CUSTOMER
We were faced with a major repair bill- transmission replacement. Meagan went to bat for us with Honda and our transmission was replaced free of charge! Now that’s service! Thanks for going the extra mile for us Meagan! She earned us as a permanent customer at Airport Honda!
12/13/2025
Andrea H. VERIFIED CUSTOMER
It was extremely difficult to speak to someone in the service department. My calls that became just voice message were not answered in a timely manner. Misleading information should not be given. If you don't know how long a repair is going to take a promise of a time of completion should not be given.
Greatfully my vehicle's repair did get completed in time so I didn't have to rent a car last minute, but the stress of the "run-a-round" to make arrangements for other transportation affected my whole family.
The best thing that happened was that you were able to bring my car to my home. Because of this I didn't have to find a way to get a rental.