The staff and service are the best I have ever experienced in the auto service industry. We have purchased 3 vehicles from Airport Honda and do all our maintenance for the vehicles there. Outstanding quality customer service
8/28/2023
Megan E. VERIFIED CUSTOMER
I had an appointment scheduled. Overall it took two and a half hours to get my oil changed, a filter changed and whatever else (a tire rotation maybe) done. Now I will admit thirty of those minutes were my fault because got to my appointment super early, that is on me. But two hours for everything else when I had an appointment seems like a lot, when I know I have come there with no appointments to get the same service and been out in an hour.
8/27/2023
Ina T. VERIFIED CUSTOMER
Hannah was Great but the lady at the other desk was not so nice!
8/27/2023
Ben W. VERIFIED CUSTOMER
Great job
8/27/2023
Mary L. VERIFIED CUSTOMER
Dry satisfied with her service
8/27/2023
Thomas A. VERIFIED CUSTOMER
After some confusion with my original appointment, Sean and Megan went above and beyond to make it right. I've not had any service done at Airport Honda for a while,
but it seems like the customer service has improved significantly. I will absolutely be returning the next time I need my vehicle serviced.
8/26/2023
Michael C. VERIFIED CUSTOMER
Your service advisor was great, but my AC was not fixed. Will need to return for service.
8/26/2023
Elizabeth K. VERIFIED CUSTOMER
Mary was great but I did not receive paperwork like usual with information about the visit like what fluids were checked, my tires, my brakes etc. I also did not receive a sticker indicating when I need my oil changed again or my odometer oil changed. Very disappointed, and when I called to see if I could acquire the paperwork I was never contacted. Hopefully I was not ripped off.
8/26/2023
Not Provided. VERIFIED CUSTOMER
Mary was great and so was Randy the mechanic and Scott has been awesome as well. Just not completely satisfied with the car yet because the engine light keeps coming back on. I will be Briton back to you all to figure it out. Thank you
8/26/2023
Richard S. VERIFIED CUSTOMER
The service manager was very helpful in working out a solution to my concerns.
8/26/2023
Darcy M. VERIFIED CUSTOMER
Meagan Pless is a real asset to your company. She is confident and able to make decisions to keep things running smoothly and efficiently while keeping everyone happy. I hope you appreciate her. FYI the only times I've ever met her were the two occasions I was there having my car serviced. I did not know her previous to that. But she made a big impression. I'm retired now but have worked with or supervised many people over the years and I recognize a good employee when I see one
8/25/2023
William K. VERIFIED CUSTOMER
Good job
8/25/2023
Steve P. VERIFIED CUSTOMER
Pleasure to work with Moonshine.
8/25/2023
Debra S. VERIFIED CUSTOMER
When my service was scheduled over two weeks ago I was told I would be given a loaner car as the recall service on my car would take approximately 4 hours. I was told that by scheduling it out two weeks in advance a loaner would not be an issue. Upon arrival, I was told the loaner car was not available as it was still out. I was told a driver would take me where I needed to go but that he was out and would be back in a few minutes just to have a seat in the waiting area and they would come get me. An hour later I was still waiting and missed a client meeting as well.
Hannah was very friendly. She went back to get an update on my car and was told it would be ready in 10 minutes. I want to make sure that it is understood that I am not complaining about Hannah I am complaining about the service experience with Airport Honda! I have purchased 4 vehicles from Airport Honda and have had all the service completed on each vehicle with Airport Honda. The overall quality of the service experience has declined. There appears to be a lot of employee turnover in this area as well.
8/25/2023
Peter K. VERIFIED CUSTOMER
Joe and the service team always does a fantastic job
8/25/2023
Christi S. VERIFIED CUSTOMER
Everyone there is great … I am just aggravated with the car and how the engine light keeps coming back on. I live in Sevierville and I took time from work to bring it back to Alcoa to see what was wrong and the mechanic stated it could be anything but came to the conclusion it was the gas tank seal. Once I was home again the light came back on the next day so I took to Advanced Auto for them to see what the code was and it showed it was the Catalytic Converter. I messaged Scott again and he said to bring it back in so they could figure it out. I told him it would be next week before I could make it. I bought this car for my daughter as she is a new driver and I need for it to be safe for her to drive. She loves the car, I just need it to be fixed so I am comfortable with her driving it with no engine light on. I paid too much for the car anyway and need for it to have no issues. Thank you!
8/25/2023
Celia D. VERIFIED CUSTOMER
Megan was great.
8/25/2023
Teresa F. VERIFIED CUSTOMER
Professional service and personnel.
8/25/2023
Doug D. VERIFIED CUSTOMER
I had an appointment and arrived at 0900. I also had a recall and was told it would take 2 hrs to complete. At 1042 I was told it was done, but then was told they did not have the cable so I would need to be rescheduled. So for an appt. it took an hour forty-five for an oil change. I then was led through the new system to pay on my own which I tried, then Meg tried, but it did not seem to work so we went to the cashier and she checked me out. And when I got the bill we were charged twice and it took a couple of calls to rectify. If it was my first time with you I would not come back, but it's not. Thanks for asking...