Airport Honda Auto Repair Service

I have never ever had a problem coming to airport Honda and I understand y’all might have been short staffed. But I sat outside for while before my car was checked in. I made my appointment online about 1 month in advance. Upon getting inside they told me the recall could take 2-4 hours nobody told me prior to arrival this would take this long and I had it in the scheduled service when I booked my appointment online. We were told a shuttle could take me and my kids to mall over one hour later and I had not heard anything so I walked to the desk to ask and they were pulling my car around because it was ready. I’m not sure how 2-4 hour recall job plus my oil change and tire rotation went from 2-4 hours for just recall to less than 2 hours for everything. My car sat ready for so long that other customers were checked out behind me and my car was moved to the lot like I wasn’t even there. Joe was listed on my ticket but Kylie came and ask me could she help me. She got me checked out after waiting additional time while Joe took care of other customers that came in after me. My car was ready and I couldn’t get anybody to check me out. I get outside and my car is locked. I had to come back inside for them to try to find the keys. Not a good experience this time. If y’all tell somebody you have shuttle and will take them to mall have shuttle driver take them or don’t tell them at all. It normally takes one hour to do just my oil change and tire rotation then they told 2-4 hours for recall which is why we were going to use shuttle. How was all that done in less than 2 hours total? They told me they had to remove the dash so now I’m wondering what was really done to my car

Okay

Thank you very much for taking care of my car. I do appreciate it!

He was very attentive, and he explained things well.

Hannah provided incredible service…very impressed with the time it took and her professionalism.

I was told beforehand that it was a 4-5 hour job and it was actually 9 1/2 hours

Thank you!

Fast and professional!

Mr Lafollette was wonderful, competent and very helpful.

Great service

Sean was extremely professional, informative and my car service was completed sooner than promised.

Always excellent service

went from $79.91 oil change to $91? In just 4 months. Gentleman that checked me in was really kind and very pleasant to talk to.

Hannah was great! Knowledgeable and personable.

Thanks

Very professional and polite, the service was done fast, I appreciate it

Great service! Thank you

I'm new to Tennessee so I needed a Honda dealer. This is the second time I have come to you for an oil change. Both times it is took over 2 hours just to get an oil change. Yesterday I saw my car sitting in the back lot for close to an hour before I was told it was ready. For comparison, the dealer in Illinois where I bought the car, does oil changes in 15 to 20 minutes. If I needed something checked out during that appointment, it would maybe add a few extra minutes as somebody drove with me so I could let them listen to or explain the situation. They did not try to charge me $138 Diagostic fee to check on a problem. The dealer in Illinois also had loaner cars, so if the repair was going to take multiple hours, they would put me in a loaner car and I could be on my way to work rather than waiting at the dealership for multiple hours. I didn't see any place on your web page nor was I offered that kind of service.

Meagan is a great asset to your service department. I hope you can keep her.

Sean is fantastic