Airport Honda Auto Repair Service

I left a message for Joe. I am not sure that I understood correctly what the tech determined may be causing the thumping noise in the tire. Thanks

Scheduled maintenance was done promptly

Joe and John P in finance need a huge bonus. $$$$

Thank you for continued quality service. Hannah was very helpful! She was so pleasant and respectful.

Patrick was friendly, professional and very informative when it came to explaining everything that my car needed. He was great to work with!

Mary was phenomenal! She was kind, polite, thorough with explanations about the service needed and service done. Couldn’t be happier with the way she and all other folks in the service department treated me. Bravo!!

I was very disappointed in the service

Megan and Patrick were very professional and made me feel confident and comfortable with their dedication to me as a customer. Both Megan and Patrick are a very valuable asset to Honda Service and I will deal only with them, the service dept as a whole is great, I bought my CRV there at Airport Honda and will only get it service there(excellent service) thanks

Did job said they were going to.

Great service. Thanks Joe!

Hannah was very professional and courteous young lady and always has a smile.

Mary was unable or unwilling to answer basic questions about service bulletin, 16-002, that pertained to my issue. She told me that it was an old SB and was for cars with aftermarket starters. This was not an answer that aligned with the SB content. When I did not accept her answer and asked for the reasoning behind changing the starter but not following the SB, she acted very put out to have to go and talk to the technician. She also said the diagnostic fee would be waived if the repairs were done. After getting the bill, which should have included 0.9 hours per the SB and asking why the charge was more I was told that the diagnostic was rolled into the repair. Waived and rolled into other charges are two very different things. I also had the car in your shop within the last month. The last visit I was told that there could be an oil leak or someone missed filling the oil and we should watch it to see which was the case. Mary did not look at any past notes but was seeing the same oil (see the pics in your system) that had not changed nor was the areas wet, like a new leak. She was insistent that the valve cover and the rear main seal were leaking to the tune of about $3000.00 in repairs. This is the type of thing that caused me to leave AutoNation. I will continue to come to your shop but will not accept Mary as the service manager for any of my future repairs. She does not present herself as knowledgeable or trustworthy as your other service manages that I’ve worked with have.

Great service!

Hannah was so pleasant and made sure i understood each repair and she clearly provided options for next steps….tires

Joe L. did a fantastic job.

Thank you

Simon and Joe and Alicia are exemplary. They are why we keep coming back!

Service took far too long. We waited an hour and a half. We do not like comunicating by text. Recommended procedures were not explained in person until we were at the cashier to check out.

Actually, this is Charlotte Lessig. I brought the SUV in today. Mary was so great!

Thank you! For my first oil change and tire rotation during the break-in period, it was worth the eight hour drive to/from Charlotte, NC. Also appreciate the car wash!