The estimate/assessment appeared to be an overly aggressive attempt to upsell that did not even to take into account that you folks had recently replaced the timing belt. I felt like you folks were trying to advantage of me. Very disappointed and have lost trust in you.
5/27/2024
Karen T. VERIFIED CUSTOMER
Professional, informative, reliable
5/26/2024
John M. VERIFIED CUSTOMER
Trying to learn my new vehicle not knowing where everything is he was very helpful for showing me exactly what every button switch or knob did and showed me people like Patrick makes customers come back I really appreciate the hospitality and the concern of my vehicle very appreciated of the atmosphere at airport Honda and I definitely will be back in my future car will be from airport Honda thank you everybody
5/26/2024
Charles J. VERIFIED CUSTOMER
Very fast and full explanation of service and cost
5/26/2024
Holly R. VERIFIED CUSTOMER
Meagan and Patrick’s customer service was top notch! Very helpful, knowledgeable and friendly.
5/26/2024
Larry Bruce. VERIFIED CUSTOMER
I was quoted 1 price and when we got there it was $30 something higher. Joe lowered the price to what he quoted before. The last time we brought the CRV in for a oil change the Asian guy said we needed a battery, we had it checked later at a different place and it checked out with no problems. This kind of things makes me wonder what is really going on. When we bought the CRV it was supposed to of been certified but found out a few days later the back brakes wear worn out.I can maybe understand 1 mistake but 3, this kind of business makes me wonder about Honda of Alcoa.
5/25/2024
Beverly A. VERIFIED CUSTOMER
Excellent service! Nice people.
5/25/2024
Tim C. VERIFIED CUSTOMER
Thanks for the great service
5/25/2024
Lisa D. VERIFIED CUSTOMER
She is great
5/25/2024
Kara P. VERIFIED CUSTOMER
Great service, completed at a lower cost than quote, good communication and prompt service. Very pleased.
5/25/2024
Schnegg J. VERIFIED CUSTOMER
Joe took great care of my van as he has in the past.
5/25/2024
James M. VERIFIED CUSTOMER
Job well done fast and friendly staff
5/25/2024
Teresa C. VERIFIED CUSTOMER
Wonderful service. Thanks
5/24/2024
Gregory T. VERIFIED CUSTOMER
Very quick prompt service. Patrick is always courteous and thorough. I'll be back
5/24/2024
Helen S. VERIFIED CUSTOMER
Thank you, Joe for your helpfulness and attention to detail and servicing our Honda CRV. We couldn't ask for any better service. We appreciate you very much.
5/24/2024
Caitlin N. VERIFIED CUSTOMER
Megan and Patrick were so helpful! What a great team.
5/24/2024
Joseph O. VERIFIED CUSTOMER
Everyone was professional and wonderful
5/24/2024
William H. VERIFIED CUSTOMER
It took 2 hours for an oil change with an appointment. I have been using Airport Honda for service over 25 years and the wait times keep increasing. My expectation was 1 hour with an appointment.
5/23/2024
Tiffany L. VERIFIED CUSTOMER
Meagan is the best! She’s very friendly, communicates very well, and genuinely cares about her customers! Meagan was the first service advisor I spoke with when i first went to Airport Honda, and I plan on sticking with her ! Thank you for all you do Meagan!
5/23/2024
Deloris B. VERIFIED CUSTOMER
Staff are pleasant, knowledgeable, & great assets to your company.