Airport Honda Auto Repair Service

Megan is great & I always trust her with my car. Pay her way more money!!!

Good job

Excellent service which exceeded expectations.

He is always kind and helpful

I have always enjoyed airport Honda, it’s just becoming very long for even a simple oil change and inspection (nearly 3 hours today before even taking for diagnostics) Additionally in my last few experiences everyone has been exceptionally nice, but sometimes the information flow seems scattered and not always logical. Today I mentioned what I understood to be an error code, this was missed on the front end from when I called and dropped off the car and in the end it was determined to be a timeline car care reminder. The diagnostic charge was dropped which was appreciated. We talked about tires and a quote but I live A good distance away, when I mentioned ordering the tires and had a question on the quote when I checked out, there was no quote and my car had already been in for service since 1045 and it was now almost 3 so staying around for more information did not seem to be the best use of time. The last time I had an issue and brought the car I was told about all sorts of error codes but those were created by the underlying issue, not each individual issue/code separately. Everyone is very nice but the long wait times and game of telephone relaying information are making it harder to make the over hour hour drive worth it and is not the experience I had when I first started coming years ago

Courtney Lynn was very nice and helpful!

Hannah was very professional. She has excellent customer service skills and kept me informed throughout the service of my vehicle. She is a great asset for Alcoa Honda.

I arrived before 9:30am and was told the service would take two hours. I was in the waiting area for four hours. No one ever came over to update me on the status of my car. Eventually, I saw my car sitting in the bay area for 30 minutes or more. No one ever told me it was done. I had enough and went up to the service desk and saw the workers eating their lunch, while I’m sitting in the waiting area with my son who was past-due for lunch. The service I received yesterday was a complete embarrassment for Airport Honda. I’ve been a customer for four years, since we moved to Knoxville. We are a Honda family and we are seriously considering moving to another Honda dealership in Knoxville.

Courtney Lynn was awesome! My mom's handicapped and Miss Courtney went over the top helpong me and accommodating my mom. She was well informed, honest, pleasant, and a joy to deal with...She's a keeper Airport Honda!!! 5 STARS

Excellent condition Just curious your appraisal

Very happy with everyone and everything

Courtney was a delight. She was nice and answered all my questions.

Ms Pless was most helpful explaining the push button transmission with which I was unfamiliar.

Joe was amazing! So glad I got to work with him.

Joe fixed an issue that was not even his fault. You need more customer service reps like Joe. He was very helpful with a very frustrating situation.

Everyone was very nice and accommodating. They got me out in a timely manner.

Isabelle that checked mevout was professional and courtious

Still leaking oil after spending FIVE THOUSAND DOLLARS

Paid for tire rotation that wasn't completed. We will just bring it back in to be rotated.

He was exceptionally professional, assertive; told me what my vehicle needed done and would need in the near future. A real pleasure to deal with!