Airport Honda Auto Repair Service

Megan did a great job !!

The mirror replacing the one I had is giving a fun-house mirror effect and distorting the reflection. It actually makes me a bit dizzy when I look at it. I'll have to call to schedule a time to get it fixed, but it should not have been deemed done when it's weird like that. It makes me think I was given an inferior part in the replacement. It's frustrating that it wasn't done well and I'm going to have to find another time to get it fixed.

Megan was very very helpful she was very professional very nice I really like her thank you very much She did a great job

Hannah is always very friendly and helpful.

Great service. Thanks for you.

I was satisfied but there were a few glitches that occurred during the recent service appointment . From a customer observing the process, I feel that communication was one of the main problems. My appointment was at 2:00, and I was to have a brake fluid exchange, an oil change and transmission drained. Meagan did inform me that it would take 3 hours and I informed her that I was willingly to wait. Around 5:00, she told me that it would be 20 more minutes because the mechanic had to drive the car to make sure that all was correct with the transmission. At 5:30, I was still waiting so I went to find out what was happening. I saw Megan looking through the parking lot for my car which she eventually found. This appeared to me that she did not know what was going on which meant the mechanic did not communicate with her or vice versa and he just parked the car having not finished the job. Megan informed me that the part that was needed for the transmission did not come in so the transmission work was not able to be completed., so I am not sure why she said that the mechanic was going to drive the car- and when did he realize that the part needed was not going to arrive - surely not at 5:30. I feel that with a late appointment and a part that needed to be ordered, this should be considered before having the customer make the appointment or wait on it. Fortunately, I was able to leave the car overnight and I was given a rental for free. Megan also had the mechanics finish the work the next day so I could pick it up by noon. I just feel that more thought needs to be put in when a customer makes an appointment to make sure that there will be time to complete the work. And , the mechanic and the service advisor need to communicate better. Thank you, Carolyn M

Meagan made me feel welcome and like a part of a family. This is my 4th crv. Because Megan shows that she really cares about her customers and she was attentive to my needs, I feel confident using Airport Hondas' service department.

Courtney was very professional and personable. Check in and pickup was timely and flawless. I’ve never left dissatisfied. My only suggestion is to provide printed alignment data after having this performed on my car.

Service was done fast. Everyone was helpful

Joe did an excellent job. He is one of the best service advisors I have known.

They kept my car for a week..and Courtney told me it had nothing to do with my recall they did.. and it was my recall.. no communication from her for three days. I had to talk to someone different who told me it was my recall part defect.and then they broke another part wile fixing it.with a message to call me Monday..no call..And didn't notify me at all. Horrible customer service.

Joe was very friendly and helpful. Thank you.

The staff was very friendly and my vehicle was ready on time. Also, the waiting area is very nice!

Ok Joe is a great representative for airport Honda

Had a great experience from checking in to leaving. Everyone was kind and professional and kept me updated while I waited.

Thanks for the use of the loner car!!

Megan was extremely helpful ‘

Meagan is the best. Super friendly and helpful!

None.

Service was accurate and faster than estimated.