we bought our 2015 Honda pilot used under the Honda certified program 3 weeks ago. The two things that needed resolving on the vehicle were 1. the alignment 2. replacement of the windshield wiper lines that had gone bad. Upon making my first visit to have these things fixed, they did repair the alignment and I thought they had repaired the lines for the wipers. When I got home, there was a puddle of windshield wiper fluid in my driveway. Visit number two was going back up there and y’all telling me there was a hole in the tank and they would order another one. Visit number three I came up there and after an hour and a half was told they ordered the wrong reservoir and would need to come back. Visit four just like the last visit I was there over an hour and then told they had once again sent the wrong
part. Now I’m awaiting a call to set up another appointment to hopefully get this resolved.
Sincerely frustrated
Hunter A
3/25/2025
Emily M. VERIFIED CUSTOMER
Everyone was great!
3/25/2025
Gloria P. VERIFIED CUSTOMER
Meagan was amazing as always. She genuinely cares about her customers and represents your company in the best way possible.
3/25/2025
William O. VERIFIED CUSTOMER
Can’t wait
3/25/2025
Alice L. VERIFIED CUSTOMER
None
3/25/2025
Jeffrey C. VERIFIED CUSTOMER
Always great and prompt service.
3/25/2025
Judith W. VERIFIED CUSTOMER
Nathan was very polite, respectful, and friendly. He did an excellent job answering my questions and explaining the information on the multi-point vehicle checklist.
I would also like to compliment Ashton who was very polite, respectful, and friendly.
Both of them made routine car maintenance a pleasant experience today!
3/25/2025
Bradley H. VERIFIED CUSTOMER
Joe was very helpful! He listened to my concerns and answered my questions. He was able to get my vehicle worked in, diagnosed, and serviced all in one day!
3/24/2025
Danny M. VERIFIED CUSTOMER
Good service ????
3/24/2025
Derek H. VERIFIED CUSTOMER
Courtney was very polite and responsive to my needs.
That is appreciated.
3/23/2025
Elizabeth P. VERIFIED CUSTOMER
Great service!!!!
3/22/2025
Lynn B. VERIFIED CUSTOMER
He did a wonderful job, and I am appreciative of his work.
3/22/2025
Lloyd S. VERIFIED CUSTOMER
Good efficient job.Thanks
3/22/2025
William C. VERIFIED CUSTOMER
Communication was thorough and couldn’t ask for better service. Nate was great as well as Joe. We bought our Odyssey from Matt Johnson and have had two different services completed there. We will definitely return and recommend Airport Honda
3/22/2025
Donna C. VERIFIED CUSTOMER
Joe was very kind and provided great customer service.
3/22/2025
Vickie C. VERIFIED CUSTOMER
If it’s a brake problem that seems like it’d be a safety problem
3/22/2025
Sandy F. VERIFIED CUSTOMER
Courtney and Simon were exceptionally helpful.
3/22/2025
Larry M. VERIFIED CUSTOMER
Meagan is a definite asset to Airport Honda. Very professional and follow through. I was very pleased with her service.