**** was personable and reasonable. Good to work with and would be pleased to do so again.
6/20/2025
Arian C. VERIFIED CUSTOMER
Three hours for an oil change is absolutely ridiculous!! You need a warning on your website so that people know what they’re in for. I felt like I was held hostage at Toyota and was so relieved to finally escape!
6/20/2025
Lisa S. VERIFIED CUSTOMER
-waited almost 2-1/2 hrs for what amounted to an oil change. Arrived ten minutes before my appt at 3:20, left at approx. 6:00 pm.
-if I hadn’t looked for the customer service rep to get an update on my truck after more than two hours, I might still be sitting in the very comfortable waiting area
-my truck did not get washed. I was not asked if I wanted a car wash.
-Summary: I was a customer who was ignored until I sought follow-up.
6/20/2025
Cindy S. VERIFIED CUSTOMER
I mentioned multiple times when making my service appointment and at my service appointment that my gas gauge had malfunctioned. Zachary told me that it happens and they didn’t need to check it. I asked him to make a note on my service file that I told him about the issue and that he said not to worry about it, he said ok sure and continued to push me out once my service was complete. While it may not have been a concern to your service department, that issue was a concern for me and I feel like it was ignored.
6/20/2025
Jeanne M. VERIFIED CUSTOMER
Disappointed though when I had to return due to software problem transferring service mode to driving mode
6/20/2025
Orlinda T. VERIFIED CUSTOMER
I’m satisfied
6/20/2025
Kathy B. VERIFIED CUSTOMER
Service was fantastic from the beginning of the entire process. Staff was helpful , answering all questions. Great experience all around.
6/20/2025
Robert S. VERIFIED CUSTOMER
Although the service and installation of my lift kit was excellent the cost was a bit extreme. If Toyota is going to make off road vehicles they should put an effort into improving ground clearance. This lift should come directly from the factory
6/19/2025
Reuben H. VERIFIED CUSTOMER
James was very helpful and very informative.
6/19/2025
Maryellen D. VERIFIED CUSTOMER
Thank you to the advisor. Very helpful in our Toyota tundra care.
6/19/2025
Joy L. VERIFIED CUSTOMER
Jimmy was great, kept us updated very friendly.
6/19/2025
Erik S. VERIFIED CUSTOMER
Hallie was great!
6/19/2025
Elnajean B. VERIFIED CUSTOMER
Excellent service! Thank you! :-)
6/19/2025
Richard D. VERIFIED CUSTOMER
James Pellicciotti went above & beyond to meet my limited budget to stay on the road. The parts/mechanics team rose to the challenge w/ no loss to quality. Thanks all y’all!
6/18/2025
James F. VERIFIED CUSTOMER
Zachery Butler was the last person I had contact with. My service advisor was Michael Hanson, who explained the damage to my vehicle when I brought it in last Friday., Ordered the necessary parts and was able to schedule me for the next Tuesday and to my great relief told me that would be completed that day and that it would take approximately three hours. This was very important because my wife and I do not have a second vehicle. He also informed me that the shuttle could take me home and return me do to FindlayToyota when the work was complete. The work was completed in approximately the time I was told and the estimate for the parts and labor were just what he told me. This was another excellent experience with Service at Findlay Toyota. I have been taking my cars there for routine servicing for 15 years and have never been disappointed. The ability to make credit card payments at the service advisor’s desk is a nice convenience.
6/18/2025
Lucy R. VERIFIED CUSTOMER
Excellent ???? service x
6/18/2025
Paul S. VERIFIED CUSTOMER
**** was awesome. He explained everything to me completely. Was very comfortable.
6/18/2025
Mike B. VERIFIED CUSTOMER
James is excellent as is all your service staff
6/18/2025
Samuel S. VERIFIED CUSTOMER
John was very attentive and listened to my concerns
6/18/2025
Nicolas S. VERIFIED CUSTOMER
As always, Mr. James Hernandez delivers excellent customer service!!! V/r Nicolas M.Sablan