Findlay Toyota Flagstaff Auto Repair Service

I brought my Tacoma in for a recall. **** had my service completed in the time he said it would be done.

Efficient

Very satisfied with service and very courtesy staff

The process was seamless and professional, I was kept updated on the progress and the vehicle was serviced and returned on time, thank you.

Not satisfied for what they did

Hallie, my service person is awesome! A bonus for purchasing a Findlay Toyota

No I wasn't it took over four hour to just to rotate the tires and changel oil with a morning appointment. They could not fix the tail gate issue. They found no problem whatsoever. However, directly leaving Findlay. I went straight home. Loaded my baggage to make my drive to Tucson. And after loading my baggage, the tailgate would not go up on its own again, the whole trip to Tucson. And back it has not worked. I did try it today, which would make it about the 15th time since I've left Finley.And it has gone up one time that was today on its own. I'm a retired engineer. I used to teach techmissions, troubleshooting procedures and how to troubleshoot. I do not believe your technicians. Did inadequate professional troubleshooting job? I think they pushed the button anywhere from 2 to 5 times could not repeat or make it fail, so they just signed it off. But they could not reproduce the problem could not fix it. So this is why I do not have any faith in your service department. There's a few reasons in. I've had some issues in the past night. Made these issues to light is because you asked for a Surve. Y, you asked how the service was. You wanted me to give you a straight answer. So I am but I do not have enough faith. As I stated and I won't be utilizing your service department.Any you for your most valuable time?Have a great day.

Very quick response. Thank you!@

**** was prompt, engaged and provided great customer service.

I y was an excellent service. Thank you for accommodating me for a walk in and it takes no too long to wait till it completed the inspection of my car

Good job. Good people.

Jimmy is excellent

Fan power cable was left unplugged after recall service. Luckily I had not driven far when I realized there was an issue. Service advisor was apologetic and handled the situation well. But again this is a situation that should not happen

My car wash was poorly done. Bugs all over the front bumper and windshield. I called and made an appointment at 1:00. When I arrived, no one had any records of me showing up.

My Tundra truck is not for trade! We love our truck. Nothing like our tundra!

I always get excellent customer service, **** was very helpful today thank you.

Good information relayed to me concerning oil change.

Great job

James was really good with communicating what to expect and keeping me informed about what was going on with my vehicle. I always have a good experience dealing with Findlay Toyota of Flagstaff and today was right in line with that customer service I'm accustomed to.

I love Findley! Done a lot of business there. Jotini is one of my favorite people in Flagstaff! However, this visit took over 2 hours! For an oil change! And that was with an appointment! I can deal with that as I know how things can get, but lack of detail is not acceptable. Allow me to explain. I was told my battery was in need of replacing, I declined and went right to Auto Zone for a replacement. When I opened the hood, I noticed that my TRD Air Filter housing was not closed with the strap I use to secure it. I have to use a strap, because in a previous visit to your service center, I believe, one of the techs broke the clips on the housing. By the time I noticed that, too much time had passed (between service dates) so I just rigged it, as the TRD housing is like $600 and those conversations are always difficult unless you notice something immediately. That’s why I ran the cam strap. Also, the strap was gone! To me this shows a real lack of detail. The tech had to remove said strap to inspect the filter, so they had to know to replace it. I’m glad I noticed the mistake at Auto Zone, as this could have caused some real damage. I already got lucky once with respect to the 1st incident. I’ve purchased 4 cars from Findley, used the service center exclusively and this time I was really let down. Of course all the associates I interacted with were more than courteous in true Findley fashion, so big praise there. I hope this honest review helps you in the future. Sometimes we all need a little “tune up” (pardon the pun).