Randy (shuttle driver) was good, no issues. My issue is that the phone rep that I talked with when setting up the appointmwnt said shuttle starts promptly at 7:00. When Hailey said the shuttle doesnt atart until 7:30-7:45, I expressed frustration with being told about rhe incorrect ahuttle time. Her reaponse - "ita a 3rd party service" and "well you can take an uber". No apology just a it's not our fault. Not really an appropriate response from a service rep. I love findlay but will not deal with Hailey in the future.
5/3/2025
Susie B. VERIFIED CUSTOMER
Hallie is a greata great service rep.I trust Findlay Toyota, have for well over a decade. Thank you for keeping my vehicle safe.
5/3/2025
Richard P. VERIFIED CUSTOMER
Hallie was excellent in every way.
5/3/2025
Michael D. VERIFIED CUSTOMER
Tyler and Hallie always take really good care of us when we bring our vehicle in for service.
5 star service dept team. I drive 2 hrs to bring my 4runner there for service.
5/3/2025
Geoff W. VERIFIED CUSTOMER
I’d love to provide the additional comments. You guys really set the bar for excellence.
5/2/2025
Amber B. VERIFIED CUSTOMER
I took my vehicle in and the service tech said my battery was bad among a bunch of other things that needed to be fixed, quoted $7000 to fix. Over $300 just for battery. I had just bought the battery and was not having any issues. I took the vehicle and had the battery tested for warranty replacement. Nothing was wrong with the battery. Based on this I can’t trust Findlay Toyota with quality recommendations of work needed. Scam workers, that’s why they say don’t go to the stealer-ships… I would be hard pressed to go back with their current set up.
Specifically about John, he said work would be a couple hours. After 3.5 hours, I called on the status of my vehicle…. For an alignment that wasn’t even completed.
5/2/2025
Michael M. VERIFIED CUSTOMER
Call me.****-****-xxxx leave number if I can't answer.
5/2/2025
Jennifer S. VERIFIED CUSTOMER
Hallie is a terrific employee and a reflection of Toyota Findley.
5/2/2025
Lawrence P. VERIFIED CUSTOMER
Jimmy takes very good care of me and my Land Cruiser. To tell the truth, I don’t think I would want to use any of the other service writers.
5/2/2025
Micheal C. VERIFIED CUSTOMER
Excellent as usual
5/2/2025
Jason J. VERIFIED CUSTOMER
Very professional. Easy to work with. Good communication.
5/2/2025
Jung C. VERIFIED CUSTOMER
Fast and less time.
5/2/2025
Richard K. VERIFIED CUSTOMER
Very professional. Even called me the next day to make sure I was completely satisfied.
5/1/2025
Gabriella M. VERIFIED CUSTOMER
got new tires, they were put on in a timely manner. thank you for keeping the appointment in the time slot.
5/1/2025
Davis W. VERIFIED CUSTOMER
Zachery was extremely kind and accommodating, and made sure that I had a good experience and got my truck no matter what. Despite a few setbacks he consistently did a top notch job and helped me with all my questions and issues with my truck and its service.
5/1/2025
Shirley M. VERIFIED CUSTOMER
Very satisfied with the 15k maintenance service on my vehicle.
5/1/2025
Candy D. VERIFIED CUSTOMER
Excellent service experience. Thanks.
5/1/2025
Barb B. VERIFIED CUSTOMER
Excellent outreach and problem solving! Proactive. Quickly. Followed by supervisor communication when there was unexpected curve balls. Exemplary service. Grateful!
5/1/2025
Kathryn N. VERIFIED CUSTOMER
Great customer service and communication. FinlslY Toyota makes it easy to get service and **** shared details with me.