I recently brought in my 2025 Toyota Camry for a 10,000-mile service and was advised the wait time would be about 90 minutes. I also mentioned that my airbag malfunction light had come on that morning, and the service advisor assured me that the technician would check it after the initial service was completed.
Unfortunately, I did not receive any updates during my visit. About two hours in, I asked my service advisor for a status update but was only told that the technician was still looking at the vehicle. I later saw a technician deliver my keys back to the advisor’s desk, but I couldn’t locate my advisor to get clarification. After waiting an additional 40 minutes, I asked again and still wasn’t given a clear explanation or timeframe.
Overall, it took approximately five hours before I received accurate information and the service was completed. I truly enjoy my Toyota Camry—however, I do not enjoy the service experience I encountered during this visit. The extended wait time and lack of communication made the process frustrating, and timely updates would have greatly improved my experience.
12/11/2025
Ben M. VERIFIED CUSTOMER
James went over and above in his service by showing honesty and integrity. Thank you!
12/8/2025
Ruth W. VERIFIED CUSTOMER
Answered my questions on part that was ordered, assured me oil change was done.
12/7/2025
Dolly L. VERIFIED CUSTOMER
They didn’t wash my truck and made excuse not to check my transmission, truck doesn’t have power to go smoothly up an incline, it shift into lower gear and not a smooth shifts too.
He said these noise coming from the bottom is because there’s mud and maybe sand that gets into the joints, I disagreed.
12/6/2025
Joseph Z. VERIFIED CUSTOMER
Jimmy is your best employee.
12/6/2025
Darren S. VERIFIED CUSTOMER
Friendly, prompt informative
12/6/2025
Max R. VERIFIED CUSTOMER
Tyler is the best. Cannot say enough about how great his customer service, communication skills are. I alway feel like I’m in good hands when Tyler is helping me out.
12/6/2025
Monique F. VERIFIED CUSTOMER
**** is amazing! Great communication and always makes the service experience seamless.
12/6/2025
Tamera F. VERIFIED CUSTOMER
James kept us updated and informed on the progress of our Grand Highlander. He went totally above and beyond.
12/6/2025
Nicole M. VERIFIED CUSTOMER
Jimmy is very knowledgeable, kind, and patient. I am happy to bring my vehicle to him!
12/6/2025
Donna R. VERIFIED CUSTOMER
Fantastic service and experience
12/6/2025
Robert A. VERIFIED CUSTOMER
Another great service experience with Zach. Thanks.
12/6/2025
Sherry L. VERIFIED CUSTOMER
Great customer service.
12/6/2025
Geoffrey A. VERIFIED CUSTOMER
Great experience and service provider!!
12/6/2025
Sydney T. VERIFIED CUSTOMER
Jimmy’s the best!
12/6/2025
Thomas F. VERIFIED CUSTOMER
Professional and willing to answer all questions.
11/26/2025
Carroll O. VERIFIED CUSTOMER
The service advisor, Hallie did a great job
11/26/2025
Nicolas S. VERIFIED CUSTOMER
Excellent customer service!!!
11/26/2025
Carina F. VERIFIED CUSTOMER
**** is wonderful! He is so personable, easy-going but detailed on my vehicles needs. I always request him as my service consultant!