I received exceptional integrity and attention from the service manager Randy Waites from my first phone call to Findlay Toyota through the whole service process. If I get Randy as service representative each visit than I look forward to returning when service is needed.
11/19/2025
Jennifer T. VERIFIED CUSTOMER
There is a known and documented problem with the rear seat sensor on our vehicle. It’s documented all over the Internet. We were told that there’s nothing wrong with the sensor. We would prefer to not be lied to, an acceptable response is “we are familiar with the problem, we don’t have a remedy currently but will contact you with a fix once one is available.”
Second, we needed the primary driver profile to be changed and updated. This is a standard service done by most dealers. We were told that they could not do that and to contact Toyota directly for assistance in making the update.
Overall it was a bad experience. Regretfully this is the only Toyota dealer in our town. Maybe in the future we’ll drive to another city for service in hopes of having a better and more honest experience.
11/19/2025
Richard D. VERIFIED CUSTOMER
Everything worked out very well
11/19/2025
Ursula R. VERIFIED CUSTOMER
We Love Findlay Toyota of Flagstaff!!
11/19/2025
Taylor G. VERIFIED CUSTOMER
**** rocks!
11/19/2025
Carol S. VERIFIED CUSTOMER
Zach was great at communication and explained all that was done with my vehicle.
11/19/2025
Connie K. VERIFIED CUSTOMER
Jimmy was fabulous with customer service. So was his assistant he sent to bring my car back to me. Thank you
11/19/2025
Jeffrey A. VERIFIED CUSTOMER
I was truly satisfied with my visit to Toyota service today. It was a pleasure working with Michael. He is a true professional and friendly person..
11/19/2025
Jeffrey N. VERIFIED CUSTOMER
Excellent!
11/19/2025
Steve D. VERIFIED CUSTOMER
All good, thank you.
11/18/2025
Kristy K. VERIFIED CUSTOMER
James was polite, professional and prompt. I couldn’t ask for more. He’s a keeper!
11/18/2025
Ruth G. VERIFIED CUSTOMER
Michael is such a pleasure to work with and a credit to Findlay Toyota. He is always customer centered, courteous, clear and professional in his communication. I rely on his assessment of my car’s service needs with complete confidence. I hope his value is appreciated by Findlay Toyota.
11/18/2025
Richard G. VERIFIED CUSTOMER
Everything was great!
11/18/2025
Tonita B. VERIFIED CUSTOMER
The best dealership I've personally encountered with. I am glad I received my care for my car. Zachary was the best he was very helpful. Glad that is part of the Findlay Toyota!
11/18/2025
Steven M. VERIFIED CUSTOMER
James was helpful and professional. All questions were answered and vehicle service was completed on time.
11/16/2025
Stephen A. VERIFIED CUSTOMER
Des was consumately organized and professional. I hope to have him again as my service representative.
11/16/2025
Mike P. VERIFIED CUSTOMER
James did a great job explaining the actions to correct the maintenance issue.
11/15/2025
Susan B. VERIFIED CUSTOMER
HHalle is terrific , answers all my questions , she’s a star!!
11/15/2025
Muriel N. VERIFIED CUSTOMER
Excellent service At Flagstaff Toyota. I have been coming for fifteen years for my two Prius’!