My oil cap missing,my engine could have been ruin, the dealership covers their mistake by saying service wasn’t done here,,when I know as a customer all my oil change was done at dealership!!
8/11/2024
Susie N. VERIFIED CUSTOMER
Shop has been very busy and this was my 2nd time coming in without an appointment. My first was with Zack and he wasn’t helpful, eventually just left. I left shonto at 5 am, hoping to squeeze in between appointments and Michael got me in, for which I’m thankful. Customer service isn’t what it use to be, as a Native American, not treated as other customers. I was watching the service advisors explaining and spending more time with nonnatives. I felt out of place, vehicle wasn’t vacuumed and washed. I felt like a ****, what was serviced wasn’t explained and I had to ask. I questioned, was the vehicle serviced?
8/11/2024
Liz D. VERIFIED CUSTOMER
Thank you for diagnosing and repairing my Toyota without an appointment. and at a moments notice Jimmy was great to.deal with!
8/11/2024
Michael T. VERIFIED CUSTOMER
Hallie was great, the issue was caused by rodents and she suggested I check with my insurance company and they covered the damage. Hallie helped me get the documents needed, kept me informed of the status and provided excellent service. Thanks Hallie ????
8/11/2024
Hector A. VERIFIED CUSTOMER
Haley was very professional with me it’s a pleasure working with her
8/10/2024
N. Z. VERIFIED CUSTOMER
Continue the good work
8/10/2024
Jilleen A. VERIFIED CUSTOMER
None of my questions were answered. I had one specific question and I don’t even think it was looked into. I did not receive any paperwork on what was looked at with my car.
8/10/2024
Nicolas S. VERIFIED CUSTOMER
Excellent customer service!!!
8/10/2024
Celeste T. VERIFIED CUSTOMER
Quick service.
8/10/2024
Steven M. VERIFIED CUSTOMER
Hallie did a great job. She was pleasant and helpful. She answered all of my questions and thoroughly explained the recommended service and charges. I would look forward to working with her in the future.
8/10/2024
Thomas F. VERIFIED CUSTOMER
Very satisfied with ****, he’s helpful, a good communicator easy to work with, etc. I’ve had good experiences with your service dept in general. Thanks
8/10/2024
Mark R. VERIFIED CUSTOMER
Thank you for your superior level of service
8/10/2024
David B. VERIFIED CUSTOMER
It took too long to check in 45 minutes. And there was a lack of preparation
- they couldn’t find the order.
8/10/2024
Neil K. VERIFIED CUSTOMER
According to yoir service department and technicians. There is no fix for the issue reportted.
8/10/2024
Mary P. VERIFIED CUSTOMER
**** was courteous and friendly.
8/10/2024
David B. VERIFIED CUSTOMER
Hallie was great!!! She met me at my car and got me settled in quickly. She also communicated with me when my car was finished as well as walked with me to the cashier. I’m happy she was my service advisor.
David B
8/9/2024
Don H. VERIFIED CUSTOMER
Got me in early. Great service
8/9/2024
Virginia M. VERIFIED CUSTOMER
James is always courteous and very professional. He kept me informed of everything being done. Very patient with my questions & concerns. Answered them honestly. Resolved issues quickly. Thanks James !!
8/9/2024
Jim C. VERIFIED CUSTOMER
Hallie was very helpful and knowledgeable. I didn't have an appointment but everyone took care of me with a smile.