Findlay Toyota Flagstaff Auto Repair Service

Most of the time, Findlay Toyota is great, however this service experience was not. The work done to the vehicle was good, but the customer service side left something to be desired. Since the service was going to take a considerable part of the day I took your shuttle back to my office. Once I was notified of the service being complete I asked for a pick up from my office… I received no communication after that request.

We came in explicitly for a recall, and then the parts weren’t there. Spent 3 hrs in the waiting room for an oil change. Still have not corrected the door guard 3 years later. There’s always some excuse.

Hallie honored the price I was quoted for the oil change but this has happened to me twice at Findlay Toyota that the price I was quoted over the phone for an oil change was quoted higher when I arrived so I think you should put down in your notes, the price you quoted a customer because some of your staff is either train differently with different pricing or when your prices change the service advisor does not know what the customer was quoted from the phone representatives in service

**** provided us exceptional customer service. Thank you

Great service, great communication

Zac was fine but when you have an appointment for an oil change it should not take 3 hours, I understand that things happen, and appreciate that the cost was reduced 50%

**** has a wonderful positive attitude. He listened to me and was professional in every way. My car was ready before the original estimated time. I’m very satisfied with him and the service in general. Deborah R

Great experience!

This was our first visit to your service department, and I found it a real let down, compared to what we were used to with Suburu. We had a 7:30 appointment, and when I arrived around 7:20 there was a line of about 8 cars waiting ahead of us. Cars that arrived after me got checked in before me: the whole process was chaotic. When I mentioned this to my service advisor Mike he basically asked what else did I expect at 7:30 on a Monday. This makes me wonder why even bother having appointments? I had been planning to wait during the servicing (it was just our 5K check up) but he told me it would be one and a half hours. So, I asked my wife to pick me up. But 45 minutes later, just as we were getting to work, he called to say the car was ready. So, a better estimate of the time would have saved us 2 trips. Finally, the information provided when I picked up the car was woefully inadequate. What does it mean that the tires "were rotated to best possible location on the vehicle." Were they rotated front to back or not? There was no mention one way or another as to whether an oil change was done, only that the fluids had been topped up. I'm left feeling that this entire thing was a waste of time, and that we'd be better off paying a little money and taking it to an independent service station. I'm happy to discuss any of this further. --Phil Massey, ****-****-xxxx.

Tyler Hughes is the primary reason I continue to buy vehicles from Findlay Toyota and have them serviced there. I cannot imagine a better Service Director.

Hallie was very helpful..

Thank you. I appreciate you all.

Hallie Hepler went above and beyond with my recent service. Findlay Toyota replaced the bolts to my oil change access panel so that I may change the oil myself with ease. I really appreciate that! M. Skirvin

She was great!

:-)

Mechanics don’t need computers to flush transmission fluid and differential fluids. The world still turned with writing information down about vehicles.

Do not contact me please. Thank you.

Great communication and a great experience. I, also, needed help with a key warranty replacement and Zachery made it unbelievably easy and just had everything I needed when I came to pick up my car! Awesome awesome awesome! Thank you!

Service at Findlay Tayota is great! For a few years! We are happy. Keep it up!

I’m pretty happy with service