I'm always happy with the service I get at Findlay Toyota. James was super awesome and efficient. I will be returning:)
9/5/2024
Barbara F. VERIFIED CUSTOMER
The staff is very efficient. Everyone is friendly and helpful.
9/4/2024
Ryan G. VERIFIED CUSTOMER
Every time I bring my vehicle in you fail to meet expectations on timelines of service. Today, it took 3.5 hours to replace a piece of plastic on the seat! Last service, I was there till 6 pm waiting for recall repairs. Beyond that, I was m told the night before I needed to drive my gas tank down to 1/4 or less otherwise the fuel line recall could not be addressed. Previously, you put the wrong fluid in the 4x4 casing and I was at the dealership an additional 4 hours waiting for the service to be completed. I’ve owned now 3 generations of Tundras, however I will be considering other manufacturers moving forward - between the progressively deteriorating quality of manufacturing and the headache of wasting time waiting for repairs on failed parts, it’s time to start looking elsewhere.
9/4/2024
Carol T. VERIFIED CUSTOMER
I was pleased with the service department & appreciated service adviser Hallie Hepler. This was my first experience with Findlay service department & I intend to continue to have my vehicle serviced there.
9/1/2024
Alexandria S. VERIFIED CUSTOMER
Zach was disrespectful and dismissive from the moment I arrived. He never looked up from his computer when I asked him a question and was completely unhelpful and standoff ish when the service I was given on my car was inaccurate. My entire experience with Zach was awful and I will not work with him again. As far as the service my car received, it was inaccurate and the proper tests were not done to properly diagnose it, this lack of detail was going to cost me 1700 dollars and still would not have fixed the problem. I was lied to and said the warranty wouldnt cover this issue. I was taken advantage of at this dealership and I completely distrust the dealership to appropriately care for my vehicle. I have placed phone calls to many managers and to corporate regarding this issue.
9/1/2024
Derrick G. VERIFIED CUSTOMER
Thank you for your services and hard work, everyone was so kind and friendly helping us with our truck
9/1/2024
Katherine Q. VERIFIED CUSTOMER
Excellent service provided by the service team. Kind, courteous, polite, respectful, and clear communication.
8/31/2024
Kristin D. VERIFIED CUSTOMER
Service agent called me from his desk to tell me my vehicle was done despite knowing I was in the lobby. Sent me service forms electronically stating I needed a cabin filter and didn't come tell me ahead of time. So I couldn't approve replacement this service. Recommended other things like wheel balance and alignment which I believe is covered by my pre-maintenence contract I purchased at time I bought vehicle.
8/31/2024
Roy M. VERIFIED CUSTOMER
The service rep and team did a great job completing our Toyota Care service. Thank you.
8/31/2024
James B. VERIFIED CUSTOMER
Jimmy was professional, courteous, and kind.
8/31/2024
Jean N. VERIFIED CUSTOMER
Very accommodating staff, very nice people!
8/30/2024
Dorothy K. VERIFIED CUSTOMER
Zach is a very kind person. He explained clearly on what service needs to be done.
8/30/2024
Teresa Z. VERIFIED CUSTOMER
Professional and explained all that was done.
8/30/2024
Kenneth W. VERIFIED CUSTOMER
No thoughts except for a good job.
8/30/2024
Daniel G. VERIFIED CUSTOMER
Great service from the team! Was treated nice and vehicle was clean and maintenanced. Thank you!
8/30/2024
Shirley H. VERIFIED CUSTOMER
Excellent and outstanding car service.
8/29/2024
Jeff K. VERIFIED CUSTOMER
Zach was outstanding. Highly professional, courteous, knowledgeable. Every question was answered promptly and effectively, and Zach followed through to make sure all my issues were covered from A to B. Findlay should be proud to have such good, outstanding people such as Zach. As a result of Zach's professionalism, I will definitely be returning my future business to Findlay and will be recommending Findlay to everyone.
8/29/2024
Louis B. VERIFIED CUSTOMER
Zach did an excellent job. He kept me informed at every step of the service appointment. He was articulate, careing and empathetic.
Great training along with natural ability.
Thx, Lou B