My appointment was quick, easy, and perfect. Michael kept me informed, and the process ran like clockwork. Thank you
10/8/2024
Chrissanne A. VERIFIED CUSTOMER
This is the second time I have worked with Mike. Best customer service, very friendly, explained everything and answered all my questions. Best service ever!!!
10/8/2024
Sandra P. VERIFIED CUSTOMER
Thank you for quick work without an appointment.
10/8/2024
Ben F. VERIFIED CUSTOMER
Hallie was amazing, friendly and very informative. She answered all my questions and was a pleasure to interact with!
10/8/2024
Garland N. VERIFIED CUSTOMER
Working with Celia was not the pleasant experience one hopes to have after an hour long drive to the service center and $800 in service. Maybe she has had a lot of customers who want to argue or fight but the vibe was very confrontational and defensive. Maybe she just had an off day. Definitely not a “customer service” experience that leads to a desire to return.
10/6/2024
Kristina N. VERIFIED CUSTOMER
Hallie was awesome.
10/6/2024
Garland Navajo. VERIFIED CUSTOMER
**** was very polite
10/6/2024
Linda D. VERIFIED CUSTOMER
Thank you
10/6/2024
Deanna D. VERIFIED CUSTOMER
As always, great service, great customer service and the time estimate I was given was pretty spot on!
10/5/2024
Randy R. VERIFIED CUSTOMER
Mike Hanson was fine. What is not fine is Findlay’s pricing. We asked for an oil change service and that was good. We asked for a quote to replace timing belt and water pump + accessories and the quote was $2110 + tax.
We prefer to get our 3 Toyotas that we have had since new locally, but had quotes from Camelback Toyota and Right Toyota in Phoenix for $1300.
In addition during the inspection we were told we needed a brake service. I agreed this was due, but knew it was higher than Phoenix. Inspection during the service revealed the rotors needed replacement. This raised the price to $656.70. The exact service at Right Toyota is $485. Findlay’s parts are consistently higher than the other dealers in Arizona and munch higher than I can buy OEM parts on line. I decided to only review here, rather than on Google, but would like to know why.
10/5/2024
Marina P. VERIFIED CUSTOMER
Appreciated the service
10/5/2024
May G. VERIFIED CUSTOMER
I’m very satisfied and grateful for the service. MGB
10/5/2024
Sarah H. VERIFIED CUSTOMER
No comments.
10/5/2024
Patricia S. VERIFIED CUSTOMER
I was very pleased with the courtesy and professionalism. I was kept informed about everything. **** did explain to me what would be done. He even made a compliment that I’ve never heard before about how clean my Venza had been well kept. I appreciated knowing that information.
10/5/2024
Robert L. VERIFIED CUSTOMER
Excellent service and great communication on the status of the service on the vehicle
10/5/2024
William W. VERIFIED CUSTOMER
Good job; could have taken a bit less time.
10/5/2024
Saul L. VERIFIED CUSTOMER
Speaking with Kyle confer about a possibility. I'm paying 650 for a 2016 rav4. In my opinion I belive i could've gotten a newer model for that price. Haven't missed a payment.
10/5/2024
Bailey Y. VERIFIED CUSTOMER
Awesome service thanks Zachery & Toyota!
10/5/2024
Cherise T. VERIFIED CUSTOMER
Thank you for your excellent service today! I will definitely be buying my next vehicle from your dealer!