Tire balance seemed better after service and I’m glad they had time to wash the vehicle
10/8/2024
Thurman T. VERIFIED CUSTOMER
Great service. Thank you.
10/8/2024
Bill S. VERIFIED CUSTOMER
Hallie was excellant. Her communication was outstanding
10/8/2024
Linda S. VERIFIED CUSTOMER
This was my first service visit on my Rav 4. Jimmy was amazing and I liked having the paperwork texted to me in advance. Thank you!
10/8/2024
Victoria C. VERIFIED CUSTOMER
The communication was next to nonexistent until I filed a complaint with Toyota consumer affairs.
10/8/2024
Candy D. VERIFIED CUSTOMER
My appointment was quick, easy, and perfect. Michael kept me informed, and the process ran like clockwork. Thank you
10/8/2024
Chrissanne A. VERIFIED CUSTOMER
This is the second time I have worked with Mike. Best customer service, very friendly, explained everything and answered all my questions. Best service ever!!!
10/8/2024
Sandra P. VERIFIED CUSTOMER
Thank you for quick work without an appointment.
10/8/2024
Ben F. VERIFIED CUSTOMER
Hallie was amazing, friendly and very informative. She answered all my questions and was a pleasure to interact with!
10/8/2024
Garland N. VERIFIED CUSTOMER
Working with Celia was not the pleasant experience one hopes to have after an hour long drive to the service center and $800 in service. Maybe she has had a lot of customers who want to argue or fight but the vibe was very confrontational and defensive. Maybe she just had an off day. Definitely not a “customer service” experience that leads to a desire to return.
10/6/2024
Kristina N. VERIFIED CUSTOMER
Hallie was awesome.
10/6/2024
Garland Navajo. VERIFIED CUSTOMER
**** was very polite
10/6/2024
Linda D. VERIFIED CUSTOMER
Thank you
10/6/2024
Deanna D. VERIFIED CUSTOMER
As always, great service, great customer service and the time estimate I was given was pretty spot on!
10/5/2024
Randy R. VERIFIED CUSTOMER
Mike Hanson was fine. What is not fine is Findlay’s pricing. We asked for an oil change service and that was good. We asked for a quote to replace timing belt and water pump + accessories and the quote was $2110 + tax.
We prefer to get our 3 Toyotas that we have had since new locally, but had quotes from Camelback Toyota and Right Toyota in Phoenix for $1300.
In addition during the inspection we were told we needed a brake service. I agreed this was due, but knew it was higher than Phoenix. Inspection during the service revealed the rotors needed replacement. This raised the price to $656.70. The exact service at Right Toyota is $485. Findlay’s parts are consistently higher than the other dealers in Arizona and munch higher than I can buy OEM parts on line. I decided to only review here, rather than on Google, but would like to know why.
10/5/2024
Marina P. VERIFIED CUSTOMER
Appreciated the service
10/5/2024
May G. VERIFIED CUSTOMER
I’m very satisfied and grateful for the service. MGB
10/5/2024
Sarah H. VERIFIED CUSTOMER
No comments.
10/5/2024
Patricia S. VERIFIED CUSTOMER
I was very pleased with the courtesy and professionalism. I was kept informed about everything. **** did explain to me what would be done. He even made a compliment that I’ve never heard before about how clean my Venza had been well kept. I appreciated knowing that information.
10/5/2024
Robert L. VERIFIED CUSTOMER
Excellent service and great communication on the status of the service on the vehicle