I had a scheduled appointment. When I got to Toyota, there was a long line of cars checking in. Did they all have the same time appointment? It took 3 hours for a standard regular service! I have noticed that Findlay Toyota is not as efficient as it used to be. The agents seem rushed when they used to take time to explain things to customers. One shouldn’t have to wait 3 hours for an oil change.
10/2/2024
Ed S. VERIFIED CUSTOMER
Took way to long for an oil change
10/2/2024
Isidor A. VERIFIED CUSTOMER
I had problems with my brake ever since I bought it from you, they were gonna charge me over a hundred seventy five bucks to look at it.
10/1/2024
Darla L. VERIFIED CUSTOMER
Did all the services that needed to be done to it at that time sat in your showroom wanted to look at a brand new tundra, but there were none. Everyone’s friendly, satisfied customer.
10/1/2024
Leonard B. VERIFIED CUSTOMER
Good experience
..no complaints....fully satisfied
10/1/2024
Mark G. VERIFIED CUSTOMER
Thank you for getting my truck in while I was on my vacation so far from home on short notice. Very pleased with the service and atmosphere.
9/30/2024
Leanne L. VERIFIED CUSTOMER
Good job!
9/30/2024
Louis P. VERIFIED CUSTOMER
Thank you for great service
9/29/2024
Suzanne B. VERIFIED CUSTOMER
Halley was great and we are satisfied!
9/29/2024
Yolanda V. VERIFIED CUSTOMER
Service was excellent and they were done sooner than I was told, which was awesome
9/29/2024
Udaya W. VERIFIED CUSTOMER
I've written to the general manager about it.
9/29/2024
Patricia S. VERIFIED CUSTOMER
Findley Toyota was able to get me in on short notice wen I heard a concerning noise just before I was to drive out of state, and then were able to finish the repair in time for me to pick up my grandson from school that day. James was so helpful in keeping me informed and making sure I was taken care of and got finished before I needed to get to my grandson's school.
9/29/2024
Ryan B. VERIFIED CUSTOMER
Findley Friendly
9/29/2024
Kathryn N. VERIFIED CUSTOMER
Halle has w Ellen’s customer service and my service was quick!!
9/29/2024
John R. VERIFIED CUSTOMER
Great customer service. So nice to all of the people
9/29/2024
James V. VERIFIED CUSTOMER
We made an appointment a few weeks ago to come in for a recall repair and at the time my husband had a tire sensor that was broken after getting new tires at another facility. They had to order the part, so Toyota told him to come back and that he didn’t need to make an appointment. He was there this morning before the shop service department opened and he did not get out of there until almost 3 PM in the afternoon. Had he been able to make an appointment? It might have been different. It was a simple repair but he had to wait there all day with no idea how long it would take.
9/29/2024
Jan H. VERIFIED CUSTOMER
Hallie was great and helpful with my visit today.
9/29/2024
Lisa M. VERIFIED CUSTOMER
James was very accommodating and patient with me. I had a few additional requests after our initial conversation. He smiled and was courteous. I appreciated that he gave me options for further maintenance needs.
9/28/2024
Christina F. VERIFIED CUSTOMER
I made an appointment with Zach for my maintenance as he is the tech I have established serving with. When I arrived this new person handled my servicing? I like to keep my car with the same person as we know my vehicle as well as each other. No issues with the new guy, just not the person with whom I made the appointment. Then today I get a note from yet another person saying my record indicates I may need to schedule servicing. I think I may be switching back to big two for future toyota dealings with one person I used on my previously owned toyota vehicle.