Findlay Toyota Flagstaff Auto Repair Service

**** was very helpful.

Great work. Thank you

Messed with the fog lights on my truck to make me pay $170 for the repair.

James was terrific. He was prompt, professional and answered my questions. He gave me updates as service was being performed on my vehicle. He let me know when the car was ready. Your service center has improved. It’s now a well oiled machine. Congratulations!

James was great. He was kind, communicative, and easy to work with. The concerns with my vehicle are all addressed and fixed now. But I felt I had to push WAY TOO HARD to get my concerns addressed. I brought the vehicle in for some vibration on the highway. An alignment was performed and I was assured a test drive was conducted and that the vibration had stopped. It hadn’t. But a tire pressure sensor light was now illuminated. So I brought the car back, asking (again) for them to check the brakes and rotors. I was told it would be a 2 hour appointment. After 4 hours, I received a call informing me that I was, in fact, correct - that the rotors needed to be replaced. However, there was some miscommunication and Findlay didn’t have the parts in stock. They were, thankfully, very quick with the repair as soon as the parts came in the next morning. The vibrating is gone. On another note, the key fob was giving Isaac (the salesman) trouble when I was test driving the car. He replaced the battery, but there were still issues. When I brought the car to the shop the second time (for the rotors) they assured me they replaced the battery again and that “Mazda keys are just like that”. But on the drive home, it gave me warning messages again. I called Vlad who got me in touch with the key guy. He instantly noticed the key fob was damaged (cracked and missing a couple pieces, including the physical key inside the fob!). Thankfully, he was willing to come to my residence to get me set up with a new key. So, in conclusion, all is fixed now, but I had to push WAY TOO HARD for my concerns to be addressed. It doesn’t feel good when the experts give excuses and make me feel like they don’t believe me.

Hallie was excellent. Kept us informed and looked after our vehicle.

Hallie was great and super-helpful!

Thank you **** for being so helpful!

The service was not at my request and I thought that just starting it once a day while I used a Findlay loaner was unlikely to indicate anything, which turned out to be the case.

Thumbs ????

I like the text messages in updates wiry the service being done! Very nice!

James was courteous, very good at his job, and kept me informed the whole time. Also met with Kyle in Sales. Everybody wants my little scion, but I’m not quite ready to give it up. But when I am, I’m sure we will work well together.

Car was not washed. I was under the impression it would be

Great service friendly service

Zack was very good at keeping me updated. Very respectful!

Great service advisor! Great all the way! Thank you

Appreciate you all

None

Celia was very empathetic to what I was going through with my truck. She listened and did her very best to resolve my issues. She was very kind and pleasant to work with. Thank you, Celia!

You are all good.