There is a disconnect sometimes for customers between what add-ons are done by the Sales Team and what add-ons are done by the Service team.
11/27/2024
Craig D. VERIFIED CUSTOMER
Great having James taking care of us today! He was very professional! ????
11/27/2024
Joanne I. VERIFIED CUSTOMER
Excellent service
11/27/2024
Lauren D. VERIFIED CUSTOMER
Everyone is always so nice. Hallie especially was nice.
11/27/2024
Jessica L. VERIFIED CUSTOMER
My only complaint about the experience was the wait time. I was told 1.5 hours and it was 2.5 hours, so I was late to work. No complaints about the service advisor or the work completed. My appointment was on a Friday, so that may have impacted the wait time. Are there days when the service department is not as busy?
11/26/2024
Jonathan M. VERIFIED CUSTOMER
James was professional and efficient.
11/26/2024
Carissa M. VERIFIED CUSTOMER
Great customer service
11/26/2024
Tyler J. VERIFIED CUSTOMER
**** did a great job taking care of my service needs and found an issue with my vehicle that needed repairs and took care of it for me
11/24/2024
Nora B. VERIFIED CUSTOMER
**** was very helpful and nice.
11/24/2024
Stephen A. VERIFIED CUSTOMER
**** was amazing! I am going to ask for him specifically next service.
11/24/2024
Kevin P. VERIFIED CUSTOMER
Celia was super helpful!
11/23/2024
Christopher W. VERIFIED CUSTOMER
Zac was awesome on answering my questions and even helped me understanding the computer/ phone hook up!
11/23/2024
Oscar C. VERIFIED CUSTOMER
Very happy that you have amazing customer service at your dealership.
11/23/2024
Mark O. VERIFIED CUSTOMER
When I noticed that it said that the cabin filter was missing on the receipt I mentioned it to Zachery, and asked how that could be when work was done in August stating that they had replaced it but didn’t. He went and got a filter and put it in for us.
11/23/2024
Marie H. VERIFIED CUSTOMER
Zach Butler is always right on top of our needs. We consider him to be "our" man at Findlay!
11/23/2024
Nancy H. VERIFIED CUSTOMER
Two weeks ago I was quoted an estimate of $266, and today $299. Although ultimately I was charged the lower price, having these types of price discrepancies engenders mistrust in your company. Don't you have set fees for services?
11/23/2024
Angela F. VERIFIED CUSTOMER
Zach was excellent in getting my vehicle back to me in exactly the timeframe. He stated necessary for the service. He was friendly and professional.
11/23/2024
Kenneth B. VERIFIED CUSTOMER
Timely and smooth
11/23/2024
Carol W. VERIFIED CUSTOMER
She was very professional and polite. Just disappointed that it took 2 hours...even with an appointment.
11/23/2024
Lita B. VERIFIED CUSTOMER
Thank you! James was awesome and very kind we had a great experience today!