The communication was abysmal. I was sent a text message with prices for additional services without any explanation. When I tried to call the agent, he wasn't available to discuss it with me and never called me back to discuss. He merely said the car was ready for pickup.
5/5/2025
Denise W. VERIFIED CUSTOMER
You all did an excellent job. Thank you
5/5/2025
Maria F. VERIFIED CUSTOMER
Great service and best customer service
5/5/2025
Ladan S. VERIFIED CUSTOMER
First time experience with Alejo Morales, was good. He seemed to know his stuff and came cross polite and caring and well. I will go back to him for the next service! I also have to say Ali who I had before was very good and I will miss him. Best of luck to him in his new job.
5/4/2025
Thomas G. VERIFIED CUSTOMER
Anthony Pastoral is the BEST. He has been our service partner for our our old Lexus and we look forward to working with him on our 450h+
5/4/2025
Debby V. VERIFIED CUSTOMER
Everyone is very pleasant and very professional !!!
Great job LEXUS - Van Nuys !!!
5/4/2025
Adam S. VERIFIED CUSTOMER
Alejo was tremendous. Kept me apprised of the situation throughout. Took the time to explain the repairs needed, step by step. Could not ask for better service on alejo’s part. Ten out of ten
5/4/2025
Steven R. VERIFIED CUSTOMER
Danecia is great
5/4/2025
Cheryl G. VERIFIED CUSTOMER
Service was great
5/4/2025
Alexa B. VERIFIED CUSTOMER
Quick and easy service. Appreciated the friendly service
5/4/2025
Roza N. VERIFIED CUSTOMER
Service was great
5/4/2025
Jeannette W. VERIFIED CUSTOMER
Bill Horvat and Danny Buen are 2 of the best at Keyes Lexus service department. Thank you.
5/4/2025
Julie Y. VERIFIED CUSTOMER
Danecia went above and beyond! She is a great representative of Lexus Keyes!!
5/4/2025
Patrick K. VERIFIED CUSTOMER
Excellent service advisor a Credit to Lexus
5/3/2025
Roni S. VERIFIED CUSTOMER
Everyone I met with was professional, friendly, and helpful. However, the wait time to get and return the loaner car was surprisingly long. Also, I was told my car would be ready in two hours and it took more than four hours.
5/3/2025
Sam T. VERIFIED CUSTOMER
It was smooth and easy process.
5/3/2025
Joanna B. VERIFIED CUSTOMER
Alejo was great! Professional and quick
5/3/2025
Damon M. VERIFIED CUSTOMER
Everything was fine. I would've appreciated a little more communication on the status of repairs.
5/3/2025
Devon J. VERIFIED CUSTOMER
Bill was fantastic! I appreciate his assistance and professionalism. Thank you