The service that was scheduled to do for me was not done the way it was promised. Tire rotation that I was told is part of the routine service the service assistant wanted to charge me additional $65. After I contested he agreed to it as part of the service with no charge. When I received the car the tires were not rotated l know because I marked them. After tire rotation was supposed to do wheel alignment. Which I don’t trust they did. Anyway when i said that to service assistant he was not trying to help and resolve. Then I talked to general manager which he waved the total service charge.
Overall not happy and hard to trust the service that is promised. My daughter did have a very good luck with your dealer for her car either. Sorry
5/23/2026
Teni H. VERIFIED CUSTOMER
Bill went above and beyon. Very professional and thorough.
We are very very satisfied with the level of expertise, honesty and quick turnaround.
5/23/2026
Gleb S. VERIFIED CUSTOMER
Everything was amazing. Thank you
5/22/2026
Daniel S. VERIFIED CUSTOMER
I've been a long time Lexus customer, about 26 yeayears, and Billis always a class A service oriented person who cares about you, and strives to make you feel that you can rest assured your car is in best hands.
Thank you Bill!!
5/22/2026
Freddy C. VERIFIED CUSTOMER
Excellent customer service provided by Joe.
5/22/2026
Bachar E. VERIFIED CUSTOMER
I was very disappointed of how dirty they left the interior of my car. I took couple photos that I will share with you.
5/21/2026
Jeremy S. VERIFIED CUSTOMER
I appreciate the uber ride back to pick up my vehicle it really shows we’re your priorities are in costumer experience.
5/20/2026
Anthony B. VERIFIED CUSTOMER
Yes I was completely satisfied with the Lexus service and customer service
5/20/2026
Perla R. VERIFIED CUSTOMER
He was provided great service and went up and beyond to help me.
5/20/2026
Gloria G. VERIFIED CUSTOMER
Good
5/19/2026
Silvia M. VERIFIED CUSTOMER
It was a good service
And the car is working good
5/18/2026
Christopher E. VERIFIED CUSTOMER
Joesph was very helpful and answered all my questions. He gave a smooth and great experience with Lexus. I appreciate his ability to make me feel comfortable and my concerns were important. Means a lot.
5/18/2026
Gloria G. VERIFIED CUSTOMER
Joseph was a great service advisor. He was very kind and courteous. He explained everything that was going on with my car battery and how everything would be resolved and have me back on the road. Thank you.
5/17/2026
Rosa C. VERIFIED CUSTOMER
Excellent service
5/16/2026
Gabriel P. VERIFIED CUSTOMER
Great service!
5/15/2026
Chris F. VERIFIED CUSTOMER
A very positive experience. Very speedy and professional. Joseph was very nice and was great at communicating timing and issues.
5/15/2026
Dae Sang. VERIFIED CUSTOMER
Alejo is the best! Always takes care of us. Thank you!
5/14/2026
Allison H. VERIFIED CUSTOMER
Joseph was great with communication and accommodating. He knew I had to be at work at 8 am and he had my car waiting for me ready at 7.30 am .
I was able to pay online included a coupon , he made things very smooth
Thank you Joseph
5/14/2026
Henry N. VERIFIED CUSTOMER
Left my car for a recall that was not done as the machine was down. Was not informed.
5/14/2026
Anahit Y. VERIFIED CUSTOMER
Anthony was helpful and very professional. Thank you.