I had an outstanding experience servicing my 2019 Lexus LX 570, and I can’t say enough great things about Bill, my service advisor. From the moment I arrived, he was professional, respectful, and incredibly attentive. He kept me informed throughout the entire process, made everything simple and stress-free, and truly went above and beyond to make sure I was taken care of.
Bill’s honesty, responsibility, and exceptional customer service made this one of the best dealership experiences I’ve ever had. It’s rare to find someone who genuinely cares about their customers the way he does.
Because of Bill, I will absolutely be returning for all of my future service needs. If you’re bringing your Lexus in for service, I highly recommend asking for Bill. Thank you for making the entire experience so smooth and enjoyable!
6/25/2026
Ira H. VERIFIED CUSTOMER
Thanks Bill!
6/24/2026
Jose P. VERIFIED CUSTOMER
Very friendly and polite service.
6/21/2026
Nhora M. VERIFIED CUSTOMER
Sebastián was amazing! He is an asset to your team.
6/21/2026
Gregory W. VERIFIED CUSTOMER
Danecia is the best! So welcoming, and so patient even with a picky customer like myself. I’m glad to have a trusted service advisor at my local dealership, and one with the experience and knowledge to get things done right.
6/20/2026
Avi R. VERIFIED CUSTOMER
Denecia was great. A clear communicator and very customer focused! She was on top of every concern and followed through to the end
6/20/2026
Rg L. VERIFIED CUSTOMER
Thanks so much for the great work!!
6/20/2026
Hugo S. VERIFIED CUSTOMER
Ok, I will be waiting for the email.
6/20/2026
Gorge S. VERIFIED CUSTOMER
Excellent service advisor. Techs worked cleanly and precisely. Questions were asked and all my concerns were addressed as needed. I inspected all work and was completed in a clean and professional manner. Thank you for your professionalism. 10 out of 10!!!
6/20/2026
Orly B. VERIFIED CUSTOMER
I love Keys Lexus. I have been coming to keys for
20 plus years. You have serviced all of my Lexus vehicles. Anthony is Amazing. I could not have asked for a better representative. He always takes great care of me and my vehicle.Keys is lucky to have him.
6/19/2026
Natalia S. VERIFIED CUSTOMER
I am completely satisfied with the service provided to me by Anthony Pastoral at Lexus Van Nuys. Thank you.
6/14/2026
Missak H. VERIFIED CUSTOMER
Anthony was very professional, the service experience was very smooth
6/14/2026
Walter R. VERIFIED CUSTOMER
Bill is professional employee. Always treat all with respect.
6/13/2026
Jeongeun L. VERIFIED CUSTOMER
I'm touched by your kind service
6/13/2026
Denise H. VERIFIED CUSTOMER
Very efficient
Thank you for your su
6/13/2026
Brenda F. VERIFIED CUSTOMER
Danecia was great, this was my most hassle-free visit ever. I barely drive but I had a feeling my car was in good shape when I came in and I had the tires rotated and balanced at Costco 2 1/2 days earlier so I knew they were good to go already and I informed the service dept of that in advance.
6/13/2026
Michael M. VERIFIED CUSTOMER
Bill Horvat has always taken care of our service needs-going above and beyond customer service expectations! He’s definitely a value to your Keyes Lexus family and ours.
6/12/2026
Andrey A. VERIFIED CUSTOMER
Very pleasant experience with stuff.
Everything done in time.
6/11/2026
Maryam R. VERIFIED CUSTOMER
She was excellent and professional thank you
6/11/2026
David R. VERIFIED CUSTOMER
Not sure if I would keep coming to Keyes if Bill left. He's helpful and honest which is invaluable to me.