Elda was very professional and thoughtful in her approach to helping me. As a woman I appreciated being helped by another woman.
3/1/2026
Romy B. VERIFIED CUSTOMER
Great service
Thank you
3/1/2026
Gino P. VERIFIED CUSTOMER
Great experience. Anthony is the main reason I travel 20 miles one way to get my car service
3/1/2026
Esperanza L. VERIFIED CUSTOMER
Was happy with the service the service person was really good from when i got there to when she called and said car was done
3/1/2026
Ted L. VERIFIED CUSTOMER
Great customer service!
2/28/2026
Clark W. VERIFIED CUSTOMER
Wonderful service from Bill, Alexander and Sam.
Thank you for a pleasant experience.
2/28/2026
Pedram S. VERIFIED CUSTOMER
I came in for a routine oil change. The vehicle was returned later than promised, and the car wash that was mentioned was not completed.
I also requested a copy of the Lexus-recommended maintenance list, but it was not provided. I expected better communication and professionalism from a Lexus service department.
2/27/2026
Serena P. VERIFIED CUSTOMER
Alejo was stellar at assisting me in getting my vehicle serviced with Keyes as my first time with this dealership. He answered all of my questions I had regarding each service that my car needed. Thank you for your patience and support!
2/27/2026
Vahan B. VERIFIED CUSTOMER
I am extremely disappointed with the handling of my recent visit. I was told that my oil plan had expired after two years, which is factually incorrect according to my contract (999-month term). Only after reviewing the documents did it become clear that the issue was related to the annual usage limit, not expiration.
Different staff members provided conflicting explanations, creating confusion and unnecessary frustration. I made multiple trips and was not given clear, accurate information from the start.
This is not about the oil change itself — it is about transparency, consistency, and professional communication. I expect accurate explanations and coordinated customer service, not contradictory statements.
2/26/2026
Tamica O. VERIFIED CUSTOMER
Bill does an amazing job by making me feel confident with Lexus services although fees are expensive. I’ve been his customer for at least 10 years. Due to his honesty,, calm approach and witty personality always have me returning. Bill is definitely a five star service man and a great asset to Keyes Lexus.
2/26/2026
Grigoriy U. VERIFIED CUSTOMER
Thank you for your cooperation
2/25/2026
Craig C. VERIFIED CUSTOMER
If the spare tire is only available to service under the hatch back, I found that the trunk area was not disturbed, ergo I wonder if the spare tire was checked for pressure?
2/25/2026
Rio O. VERIFIED CUSTOMER
Denecia she is second to none when it comes in Clients Service. She's so helpful and polite and very professional. She's one of the reasons why I kept coming back in Lexus Van Nuys. KUDOS to her.
2/24/2026
Ladan S. VERIFIED CUSTOMER
This was a great experience this time. I know Alejo tried but honestly since Ali had left I was feeling a bit stressed and neglected. But Bill was able to help me greatly and make me feel as I was still part of Lexus community. I am grateful! Ladan
2/22/2026
David R. VERIFIED CUSTOMER
Bill is the best
2/21/2026
Brandon T. VERIFIED CUSTOMER
Elda is great very nice attentive and efficient definitely made the experience nice and smooth
2/21/2026
Catherine F. VERIFIED CUSTOMER
Anthony is the BEST!!! Super professional, friendly, helpful and communicates so effectively!!! Thank YOU!!!
2/21/2026
Barbara D. VERIFIED CUSTOMER
I am satisfied with the service I received on my car. Bill is very pleasant and knowledgeable. He listens and answers to my questions and concerns about my car to my satisfaction. Bill keeps me updated on what is needed to keep my car in top shape.
2/20/2026
Michael H. VERIFIED CUSTOMER
Alejo is great. Informative and responsive.
2/19/2026
Julie A. VERIFIED CUSTOMER
Sebastian is amazing! And highly went above and beyond for everything. I cant thank him enough.