Danecia alway deliver. Very professional, and customer service savvy. Thank you Danecia for your attention to detail
1/27/2026
Andrew C. VERIFIED CUSTOMER
I drove from west LA to Keyes Lexus as the service advisors mentioned possibility of having a loaner for an oil change. I waited 20 minutes before the service advisor came to see me for an 8am reservation. I just wanted a quick oil change and even declined the car wash. I was told there were no loaners available, but an uber could be provided. I had to ask to find out how long to expect to wait and was quoted 3 hours for an oil change. There was no respect for my time and there was no meaning to making a reservation. What was the point if I had to wait 20 minutes to talk to someone and a 30 minute oil change is quoted for 3 hours.
I even said I could wait up to 2 hours or if the uber allowance could be extended to my home, that I could wait, but the blatant disregard and disrespect was too much and I left with just my time wasted.
Forum posts from lube techs at Lexus dealerships quote 30 minutes for an oil change and inspection. Even with junior techs up to an hour. How is this good customer service to someone who made an appointment and what is the purpose of an appointment if the service advisors mentioned possibility is not on time and if the mechanics cannot deliver reasonably timed service?
1/26/2026
Babak A. VERIFIED CUSTOMER
You are five star and the best Service Advisor thank you so very much for your caring. I really appreciate it!
1/25/2026
Noreen G. VERIFIED CUSTOMER
yes!
1/24/2026
Adriana V. VERIFIED CUSTOMER
Bill was friendly and helpful Great costumer skills.
1/24/2026
William N. VERIFIED CUSTOMER
My experience with Keyes Lexus was great and Bill Horvat was very personable and professional.
1/23/2026
Kevin M. VERIFIED CUSTOMER
Bill was great as always!
1/22/2026
Baldemar S. VERIFIED CUSTOMER
Bill is a great person who understand and knowledge my needs.!!
Thank you.
1/20/2026
Marc D. VERIFIED CUSTOMER
Very friendly and attentive. However I experienced poor knowledge of whether additional requests, as simple as check good functioning of wipers, was actually attended to. Not on the post service report, service advisor 'assumed' it had been done.
1/19/2026
Ana I. VERIFIED CUSTOMER
Great service and Bill Horvat delivered a job well done. Thank you!!!
1/19/2026
Ana P. VERIFIED CUSTOMER
Bill is great always recieves us with a smile..best customer service.
1/19/2026
Elizabeth H. VERIFIED CUSTOMER
Alejo always a gentleman and makes sure I get great service. Thank you!
1/18/2026
Esvin M. VERIFIED CUSTOMER
My appointment was at 7:45 a.m., and Bill was right on time—bright, early, and ready to go. He got me checked in quickly and made the whole process smooth and easy. The staff is fantastic overall, which is why I give Lexus of Van Nuys a solid 10/10. Bill H is a big part of the reason I keep coming back. Professional, friendly, and genuinely caring. Give that man a raise… he’s earned it!
1/18/2026
Richard B. VERIFIED CUSTOMER
Great customer service from Anthony.
1/17/2026
Jose J. VERIFIED CUSTOMER
Very professional people and good service
1/16/2026
Irving S. VERIFIED CUSTOMER
As always with Bill, service done well and on time
1/16/2026
Miriam C. VERIFIED CUSTOMER
Alejo Morales is an excellent service advisor, he gave me peace of mind explaining what everything was done correctly
1/16/2026
Susan L. VERIFIED CUSTOMER
Great advisor
1/16/2026
Edithy S. VERIFIED CUSTOMER
He was very helpful and nice and easy to get in touch with