It was great experience. Mr. Morales was very nice and polite. On the Next service, I will call him back definitely.
2/5/2026
Gerardo R. VERIFIED CUSTOMER
I was satisfied with the service; the employees are very friendly and considerate, and they did help me with my car problems.
2/5/2026
Maksim D. VERIFIED CUSTOMER
Pleasant visit and excellent service.
2/5/2026
Jeffrey C. VERIFIED CUSTOMER
Alejo Morales is a very good service adviser. I highly recommend him
2/4/2026
Ana M. VERIFIED CUSTOMER
I am very happy with my recent experiences at Lexus. I felt so great being taken care of Anthony for my service needs and Sam making sure I have my loaner without have to wait long. I have been recommending Keyes Lexus to all my Lexus owning co workers!
2/4/2026
Rea R. VERIFIED CUSTOMER
He was helpful
2/4/2026
Maria B. VERIFIED CUSTOMER
Muy bueno excelente
2/4/2026
Darija W. VERIFIED CUSTOMER
He really goes above and beyond. Great to feel like a service rep is in your corner.
2/4/2026
John F. VERIFIED CUSTOMER
Greqt service!
2/3/2026
Darwin D. VERIFIED CUSTOMER
Great customer service
2/3/2026
Christopher C. VERIFIED CUSTOMER
Excellent
2/3/2026
Steven P. VERIFIED CUSTOMER
He was great. Thanks!
2/2/2026
Yasmeen R. VERIFIED CUSTOMER
Had Elda as my service rep a few times already and she gives me exceptional service. Thank you so much!!!
2/1/2026
Ashley S. VERIFIED CUSTOMER
Thanks so much to Alejo for his amazing customer service and help! I didn’t have to question anything that was happening since he communicated and explained everything throughly. I really appreciate all the help and will definitely be back because of my experience with him. Thanks again!
1/31/2026
Ladan S. VERIFIED CUSTOMER
My service today was disappointing. To begin with, they did not have me down for my appointment, despite having called to reschedule from last Wednesday to today, Friday. I arrived right at 8 a.m. and told Alejo that my car's tire pressure sensor light was on. I mentioned I had brought it in weeks ago, and the technician told me then that the tires were fine, but the sensor (or its battery) needed to be changed. I asked Alejo to have them fix this issue.
After over three hours, Alejo told me I had to bring my car back for a diagnostic check because the technician didn't have time to look at it, yet he did not give me a cost estimate. He also told me my passenger airbag has a recall and I have to bring it back for that.
After leaving my car there for over three hours and paying over $244, I still have not had my tire sensor fixed. Why did the service manager not check that during the three hours they had the car? Why wasn't I told how much it would cost to repair the sensor? And why was I not notified of the airbag recall before? I am truly disappointed!"
1/31/2026
Linda B. VERIFIED CUSTOMER
Was very satisfied with the service
1/30/2026
Esperanza G. VERIFIED CUSTOMER
Great advisor! Friendly and knowledgeable.
1/30/2026
Arthur S. VERIFIED CUSTOMER
He’s a great service advisor. Very helpful, and knowledgeable. Thank you Sebastian.
1/30/2026
Luis A. VERIFIED CUSTOMER
Wait a long time to check in according to my appointment.
But the service was very good Joseph is very professional.