Awesome service team consultant Bill Horvat very friendly and professional
5/6/2025
Aurelia P. VERIFIED CUSTOMER
Bill Horvat was incredibly helpful and knowledgeable. He went above and beyond to ensure I had a positive experience.
5/6/2025
Carlos G. VERIFIED CUSTOMER
Anthony was great and professional.
5/6/2025
Lisa P. VERIFIED CUSTOMER
Elda provided excellent customer satisfaction service. Also Nico, the auto IT tech, that Elda got to help me, provided excellent help and service. Both very professional and excellent representatives of Lexus.
5/6/2025
Mahsa S. VERIFIED CUSTOMER
Anthony Pastoral provided outstanding service, professional, attentive, and went above and beyond. Truly appreciated!
5/5/2025
Michael F. VERIFIED CUSTOMER
Great customer service.
5/5/2025
Katherine M. VERIFIED CUSTOMER
None
5/5/2025
Leila A. VERIFIED CUSTOMER
The communication was abysmal. I was sent a text message with prices for additional services without any explanation. When I tried to call the agent, he wasn't available to discuss it with me and never called me back to discuss. He merely said the car was ready for pickup.
5/5/2025
Denise W. VERIFIED CUSTOMER
You all did an excellent job. Thank you
5/5/2025
Maria F. VERIFIED CUSTOMER
Great service and best customer service
5/5/2025
Ladan S. VERIFIED CUSTOMER
First time experience with Alejo Morales, was good. He seemed to know his stuff and came cross polite and caring and well. I will go back to him for the next service! I also have to say Ali who I had before was very good and I will miss him. Best of luck to him in his new job.
5/4/2025
Thomas G. VERIFIED CUSTOMER
Anthony Pastoral is the BEST. He has been our service partner for our our old Lexus and we look forward to working with him on our 450h+
5/4/2025
Debby V. VERIFIED CUSTOMER
Everyone is very pleasant and very professional !!!
Great job LEXUS - Van Nuys !!!
5/4/2025
Adam S. VERIFIED CUSTOMER
Alejo was tremendous. Kept me apprised of the situation throughout. Took the time to explain the repairs needed, step by step. Could not ask for better service on alejo’s part. Ten out of ten
5/4/2025
Steven R. VERIFIED CUSTOMER
Danecia is great
5/4/2025
Cheryl G. VERIFIED CUSTOMER
Service was great
5/4/2025
Alexa B. VERIFIED CUSTOMER
Quick and easy service. Appreciated the friendly service
5/4/2025
Roza N. VERIFIED CUSTOMER
Service was great
5/4/2025
Jeannette W. VERIFIED CUSTOMER
Bill Horvat and Danny Buen are 2 of the best at Keyes Lexus service department. Thank you.