The customer service was great. Bill was very helpful. I believe my vehicle was serviced well but it seems to be handling a little differently since it was serviced. The worst part was that there was blood on my car door and the power button when the car was returned to me. Bill helped clean the door but when I got into my car I noticed blood on the vehicle power button.
5/19/2025
Judy R. VERIFIED CUSTOMER
Everything went very smooth
5/19/2025
Crystal Z. VERIFIED CUSTOMER
Mr. Alejo Morales is an asset to Lexus. He has excellent communication and the ability to listen and answer any questions regarding my vehicle or concerns. Thank you Alejo for proving great customer service!
5/19/2025
Charles B. VERIFIED CUSTOMER
Mr. Bill was great during the time I dropped off my car for service till the time I picked it up
Thank you
Charles B
5/18/2025
Ana L. VERIFIED CUSTOMER
Satisfied with the service thank you
5/18/2025
Ximena L. VERIFIED CUSTOMER
Excellent service
5/18/2025
Joshua G. VERIFIED CUSTOMER
Great service
5/18/2025
Rene D. VERIFIED CUSTOMER
Outstanding service
5/18/2025
Antonio B. VERIFIED CUSTOMER
Confident trustworthy and reliable service is one of the most important qualities of the business
5/17/2025
Siarhei H. VERIFIED CUSTOMER
I’m absolutely impressed with the service provided by Danecia Dedeaux! From start to finish, she was attentive, professional, and incredibly friendly. Everything was handled clearly, efficiently, and with great care. I truly felt that my vehicle was in good hands. Thank you so much, Danecia, for your outstanding service and dedication to customer satisfaction. Keyes Lexus is lucky to have you!
Siarhei
5/17/2025
Chelsea P. VERIFIED CUSTOMER
Bill Horvat is the best. He always exudes a sense of calm and makes sure you are taken care of. I always know I am in good hands with him. He lets me know what should be done to the vehicle and is spot on with timing of service being completed. Thanks Bill!
5/16/2025
Shushan C. VERIFIED CUSTOMER
Alejo was very friendly, and courteous during my recent visit to Lexus dealership.
5/16/2025
Mariam D. VERIFIED CUSTOMER
5star
5/16/2025
Helen Y. VERIFIED CUSTOMER
Was good service. Thanks
5/16/2025
Aurora F. VERIFIED CUSTOMER
Danicia is awesome!
5/16/2025
Barry H. VERIFIED CUSTOMER
Professional, personable, and knowledgeable. A perfect combination.
Thank you.
5/16/2025
Patricia T. VERIFIED CUSTOMER
Jimmy Helped me with All my Needs & Corrected All My
Issues!! I Appreciate Jimmy Taking the Car Personally and Making Sure Everything was Done Correctly!! Jimmy was Able to Get me The Car of my Dreams and was Able to Load it with Every Accessory I Wanted!! I’ve Searched for Months at several Dealerships in and Out of California and No Other Dealership could Help me find a TX 350 Luxury in White Like Keyes Lexus of Van Nuys!! Thank You Jimmy & Ash for All You Did For Me!! I Will Surely Get the Word Out that Keyes Of Van Nuys is the Dealership to Go To!! I Highly Recommend Keyes Lexus!!
5/16/2025
Nariman S. VERIFIED CUSTOMER
I am very happy with Danecia. She is very professional and act fast and quickly. Everything is done correctly and quickly.