Wonderful service from Danicia and the whole entire team. Thank you for the excellent service and experience!!!!
5/13/2025
Sherryl P. VERIFIED CUSTOMER
Bill Horvat is always conscientious, helpful, and kind. I always go to him whenever I need any work done on my Lexus.
5/13/2025
Charles R. VERIFIED CUSTOMER
Anthony is my preferred service provider.
5/13/2025
Edward B. VERIFIED CUSTOMER
Alejo was very professional and helpful. I appreciate his help.
5/13/2025
Gozie A. VERIFIED CUSTOMER
Mr Horvat besides being very professional in explaining the process that was causing the delay to quick repair was deft at calming my anxiety
I truly think he should give tutorials to Service Staff in communication and how to read customers.
In conclusion, I would recommend any friend with Lexus to visit Keys Lexus-Van Nuys and ask for Bill Horvat. I give him 4Stars.
Gozie A
5/12/2025
James H. VERIFIED CUSTOMER
Great service ! Service Advisor Bill H. Does a fantastic job of customer-care and ensuring the job is done correctly,completely and efficiently!Five stars out of five ⭐️⭐️⭐️⭐️⭐️
5/12/2025
Michael V. VERIFIED CUSTOMER
Anthony is always pleasant to deal with timely and professional
5/12/2025
Nathaniel O. VERIFIED CUSTOMER
Alejo was awesome, knows what’s he is doing
5/12/2025
Michelle S. VERIFIED CUSTOMER
All was great
5/12/2025
Susan S. VERIFIED CUSTOMER
Anthony Pastoral is a terrific service consultant who makes sure the customer, myself gets the correct diagnosis and that the final repair decision is mutually agreeable and affordable for the customer.
I felt cared for and that I was in good hands with Anthony that he would definitely get the job done satisfactorily. I feel that the entire Keyes Lexus Service dept is full of experienced experts and engineers. Anthony always gets me the best service, is extremely knowledgeable and incorporates good common sense.
5/12/2025
Olivia C. VERIFIED CUSTOMER
She's helpful.
5/12/2025
Erik F. VERIFIED CUSTOMER
Anthony was clear and concise
5/12/2025
Annette K. VERIFIED CUSTOMER
Bill is personable and knowledgeable! He makes the process as smooth as can be. I highly recommend him! Thank you.
5/11/2025
Linda C. VERIFIED CUSTOMER
Bill was terrific. I couldn’t have asked for a better person to take care of my car.
5/11/2025
Jessica C. VERIFIED CUSTOMER
Alejo is wonderful and I’m so appreciative to have him as my advisor.
5/11/2025
Jeff J. VERIFIED CUSTOMER
Bill is a class Lexus service ambassador.
5/11/2025
Arayik G. VERIFIED CUSTOMER
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5/11/2025
Hsi M. VERIFIED CUSTOMER
Excellent
5/11/2025
Stacey L. VERIFIED CUSTOMER
Alejo was very friendly and helpful. He went above and beyond to take care of me and I’m very pleased with the service he provided. I would be happy to always work with him.