Bill is the best service advisor I’ve ever had. Whatever you’re paying him isn’t enough!
3/15/2025
Brandon T. VERIFIED CUSTOMER
Very professional.
3/15/2025
J &. VERIFIED CUSTOMER
I am very happy with the service I received with Alejo.
3/15/2025
I Am. VERIFIED CUSTOMER
Excellent service advisor
3/15/2025
Dan B. VERIFIED CUSTOMER
I appreciate that Bill opened the hood of my vehicle. He noticed stains all over and asked what happened. As I looked, I was embarrassed to say I had not looked under the hood in quite a while. But, then it dawned on me that right before Thanksgiving I had brought my car in to Keyes for a coolant drain and refill. I realized that this is where the stains must have come from. I know from experience that a coolant leak would occur as a high pressure spray. I informed Bill of such and he said they would check for leaks. I was hoping that it would at least be cleaned up. When I got home I found that it was not. I also noticed a considerable amount of dirt and remembered the fires right after the first of the year. I cleaned it up. A result of all this was Bill had mentioned that a flush replaces all the the transmission fluid. I had agreed, but after this experience I Googled transmission flushes versus drains and decided to just have the drain/refill completed. I was thinking that my coolant drain was messy and did not want to take a chance. My previous experience was not professionally completed, in my opinion.
3/15/2025
Soleyman N. VERIFIED CUSTOMER
Ali in service dept is great.
3/14/2025
Darshana J. VERIFIED CUSTOMER
Don’t fix problem after keeping my car for two days
3/14/2025
Pamela B. VERIFIED CUSTOMER
So relieved that problems with my beloved RX350H were resolved in a reasonable amount of time. I peppered Anthony with several texts mostly saying, any news now? He eventually was able to say, your car is done, work is being covered under warranty, and it will be ready for you soon! I was a couple hours away from my home and my regular dealership when I had my difficulties, and I was pleased that the team at Keyes Lexus resolved my car’s issues and got it back to me as soon as possible - thanks, Anthony!
3/14/2025
Gayane K. VERIFIED CUSTOMER
Good customer service.
3/14/2025
Sonia K. VERIFIED CUSTOMER
Danecia is always pleasant and always listens and follows through with any of my concerns. I always request Danecia whenever I bring my car in for service. She is awesome at her job!
3/14/2025
Gayane O. VERIFIED CUSTOMER
Very good
3/14/2025
April S. VERIFIED CUSTOMER
Ali is always kind and willing to help
3/14/2025
Jackie C. VERIFIED CUSTOMER
Bill Horvat is the reason I take my car to Keyes Lexus. He is by far the greatest person to deal with fair and honest and overall patient and kind.
He truly is professional and awesome at his job. I give him more than 5 stars ??
3/14/2025
William W. VERIFIED CUSTOMER
Very happy great service
3/14/2025
Rawad C. VERIFIED CUSTOMER
Elda did a great job
3/14/2025
Le D. VERIFIED CUSTOMER
We are very satisfied with your service. We really appreciate your hard work!
3/14/2025
Fletcher P. VERIFIED CUSTOMER
Elda Lopez was very polite and helpful. She kept me updated and addressed every concern I had with my Lexus. She is an incredible asset to the Lexus staff as I felt very comfortable and confident in my experience at Lexus. I would love to work with her again. Thank you for a refreshing and satisfactory service!
3/14/2025
Sara V. VERIFIED CUSTOMER
Bill Horvat is very helpful and personable. Service appointments can be stressful but he made the process much easier.
3/13/2025
Williams S. VERIFIED CUSTOMER
Very satisfied
3/13/2025
Bailey B. VERIFIED CUSTOMER
Alejo went above and beyond to help me in my situation. I was dealing with a third party company for a warranty which brought logistical hurdles; Alejo worked robustly to help me get my vehicle repaired as quickly and efficiently as possible. I really appreciate it!