He always gives 110% plus! He is a fine gentleman with the utmost customer service, which is very much appreciated and my reason for returning to Lexus Van Nuys for any maintenance/service. He understands my situation with my vehicle.
3/17/2025
Yakov S. VERIFIED CUSTOMER
The Best advisor for many years ! I very happy ! Thank you
3/17/2025
Denise R. VERIFIED CUSTOMER
Alejo was great. I will definitely request him for all my services. He was transparent with the service and was clear on what was important.
3/17/2025
Mehrdad H. VERIFIED CUSTOMER
Very satisfied
3/17/2025
Victor M. VERIFIED CUSTOMER
My vehicle got an excellent service.
3/16/2025
Nazeli P. VERIFIED CUSTOMER
I like everything that Alejo Morales did for me, he was very kind and did everything quickly , also he helped me to reach my car by ordering taxi. Thank you for everything!
3/16/2025
Renee B. VERIFIED CUSTOMER
They sent me back out on the road with an unsafe vehicle. They put me into a time bomb without knowing the where or when. Common sense tells me the issue may be with the auto braking system which should be disconnected or removed. HORRIBLE.
3/16/2025
Zeshan K. VERIFIED CUSTOMER
Alejo is always helpful with all our service needs.
3/16/2025
Robin T. VERIFIED CUSTOMER
Anthony is great
3/16/2025
Martin G. VERIFIED CUSTOMER
Hi
3/15/2025
Adabella T. VERIFIED CUSTOMER
Alejo was excellent in customer service as well as knowledgeable and easy to communicate with. He went above the normal service rep and I was so pleased with his service, I will be asking for him specifically moving forward.
3/15/2025
Darwin D. VERIFIED CUSTOMER
Great customer service
3/15/2025
Rosalva A. VERIFIED CUSTOMER
Exelente service from Alejo Mora
3/15/2025
Nancy B. VERIFIED CUSTOMER
Bill is the best service advisor I’ve ever had. Whatever you’re paying him isn’t enough!
3/15/2025
Brandon T. VERIFIED CUSTOMER
Very professional.
3/15/2025
J &. VERIFIED CUSTOMER
I am very happy with the service I received with Alejo.
3/15/2025
I Am. VERIFIED CUSTOMER
Excellent service advisor
3/15/2025
Dan B. VERIFIED CUSTOMER
I appreciate that Bill opened the hood of my vehicle. He noticed stains all over and asked what happened. As I looked, I was embarrassed to say I had not looked under the hood in quite a while. But, then it dawned on me that right before Thanksgiving I had brought my car in to Keyes for a coolant drain and refill. I realized that this is where the stains must have come from. I know from experience that a coolant leak would occur as a high pressure spray. I informed Bill of such and he said they would check for leaks. I was hoping that it would at least be cleaned up. When I got home I found that it was not. I also noticed a considerable amount of dirt and remembered the fires right after the first of the year. I cleaned it up. A result of all this was Bill had mentioned that a flush replaces all the the transmission fluid. I had agreed, but after this experience I Googled transmission flushes versus drains and decided to just have the drain/refill completed. I was thinking that my coolant drain was messy and did not want to take a chance. My previous experience was not professionally completed, in my opinion.
3/15/2025
Soleyman N. VERIFIED CUSTOMER
Ali in service dept is great.
3/14/2025
Darshana J. VERIFIED CUSTOMER
Don’t fix problem after keeping my car for two days