Although it took an hour & twenty minutes, I was disappointed that making an appointment didn’t seem matter. I had an 11:30 appointment & was told they’d get me in as soon as possible but there might be delays because all the techs go to lunch at noon, whoever is in charge of scheduling needs to take these things into consideration & just block out a time instead of letting things fall behind. There were several other people in the waiting area that complained about how long it took to do a simple oil change, I can understand that if I show without an appointment that it could take longer but what is the purpose of having an appointment if you’re still going to have to wait.
3/21/2025
David S. VERIFIED CUSTOMER
Chris and the rest of the group did very well.
3/21/2025
Jason S. VERIFIED CUSTOMER
Very likable guy! We always like talking to him
3/21/2025
Heather C. VERIFIED CUSTOMER
Great customer service!
3/20/2025
Renee B. VERIFIED CUSTOMER
The wait time is too long. Two hours for a scheduled oil change and tire rotation is excessive. I could understand if I just dropped in but I had an appointment. It is my understanding that they were short two technicians but that should have been conveyed to me when I showed up or a phone call ahead of time would be even better. Dana was polite and nice.
3/20/2025
Benton B. VERIFIED CUSTOMER
It took 2 hours to get an oil change and tire rotation and this was with an appointment. My service representative did a very good job. He informed me that they were running behind, was courteous and represented the dealership well. However the 2 hour wait will make me consider another dealership the next time I am due for service.
3/20/2025
Atsumi H. VERIFIED CUSTOMER
Service representative was nice but Problem got worse.
3/20/2025
Nancy J. VERIFIED CUSTOMER
Slight confusion was resolved quickly and satisfactorily.very pleasant surroundings.
3/19/2025
Robert B. VERIFIED CUSTOMER
Iwas completely satisfied thanks
3/19/2025
Connie B. VERIFIED CUSTOMER
He was very efficient and knowledgeable. Answered all my questions and concerns. Did a great job
3/19/2025
Ruth M. VERIFIED CUSTOMER
Job done in less time than expected. Larry knew I had plans I was hoping not to have to change, and he made a point to get me on my way.
3/19/2025
Henry F. VERIFIED CUSTOMER
Great service they let us no what we needed to keep our car up to part TU Toyota
3/19/2025
Stephen S. VERIFIED CUSTOMER
Glad to oblige. Dana was very helpful.
As routine, I don't give out my email.
Steve Simmons
3/19/2025
Jennifer D. VERIFIED CUSTOMER
I’ve always had a good service experience at Roberts.
3/18/2025
Judith H. VERIFIED CUSTOMER
Dana provided excellent customer service, was very positive and helpful!
3/18/2025
W W. VERIFIED CUSTOMER
Always treated nice with quality service.
3/18/2025
Nakia C. VERIFIED CUSTOMER
Good job
3/17/2025
Rodney P. VERIFIED CUSTOMER
No comments
3/17/2025
Tim S. VERIFIED CUSTOMER
Price is higher than should be, but satisfied with the service, personal helpful and friendly. Thank you
3/16/2025
Doug C. VERIFIED CUSTOMER
A service advisor , who is no longer there ( was fired) sold me a package that I didn’t need. I had a warranty and I insisted, but he told me I didn’t. Now can not get a refund. Very unhappy.