I brought my new Tundra up last Thursday with 4 requests. Lift kit and steps that I financed in the deal as well as fix the MFG defect in the paint and remove the TRD stickers. I was promised 2 day turnaround and completion by Saturday. I was notified Saturday it would go into Monday and then Monday that it would be done Tuesday. I asked if they were able to get everything done and they confirmed, everything but removing the stickers. I get there today to pick it up and the defect in the door wasn’t touched. After that, I spoke with a manager that said I would have to bring it back so they could get a quote from TriStar (your body shop). I took it upon myself to take the truck and got it looked at within 5 minutes. They are sending the estimate to Roberts. Living 45m away it’s not easy going back and forth and literally all the miles on my brand new truck is going back and forth to Roberts.
6/5/2025
Larry H. VERIFIED CUSTOMER
Great service by Great people!!! Thanks!!
6/5/2025
Jesse R. VERIFIED CUSTOMER
I have gone there 3 times now and every time I get an oil change the oil filter housing has oil leaking off of it. I asked if they wiped it off this time and was told it was clean. I looked at it my self and there was oil dripping off again so I wiped it off. I know it’s a small detail but if it is cleaned after that insures there is no leaks
6/5/2025
Portia L. VERIFIED CUSTOMER
Good service..,,Staff was very helpful and polite. I was impressed with the wait time.
6/4/2025
Pam B. VERIFIED CUSTOMER
My appointment was for 10:00. I dropped it off way before then, they didn’t get me finished til close to 2:00. Tire rotation was all I was getting. When I picked it up, I was handed my keys, I signed 2 papers, no one told me where my car was, I walked the lot and finally went back inside n told them I couldn’t find it. One of the shop workers from the back helped me find it. Parked all the way in the back of building. So unprofessional.
6/4/2025
Alfred W. VERIFIED CUSTOMER
Good job with all the construction going on.
6/4/2025
Ricky W. VERIFIED CUSTOMER
Thanks
6/4/2025
Michael M. VERIFIED CUSTOMER
My service advisor was Chris. He was excellent. Warranty work done to my car was handled well and taken care of.
6/4/2025
Mark P. VERIFIED CUSTOMER
Very good experience!
6/4/2025
Andreas S. VERIFIED CUSTOMER
Thank you guys at Robert’s. I appreciate you all there.
6/4/2025
Judy C. VERIFIED CUSTOMER
I was there for 3 hours. Too long! Otherwise everyone was very nice and helpful.
6/4/2025
Lenisha H. VERIFIED CUSTOMER
Thank yall!
6/3/2025
Doug P. VERIFIED CUSTOMER
The service team are always the best????
6/3/2025
Mark D. VERIFIED CUSTOMER
Great service ty
6/3/2025
Adam M. VERIFIED CUSTOMER
I got a pre-purchase inspection on a car. I thought it was odd that they noticed it had been in an accident, but didn’t put that in the report. When I mentioned that I’d seen a minor accident listed in the carfax report and asked about it, they confirmed that yes, they’d noticed the bumper had been replaced at some point. I don’t know much about cars, so maybe I’m misunderstanding something, but I thought that spotting signs of previous accidents was one of the primary reasons to get a 3rd-party inspection when purchasing a used car - because accidents aren’t always listed with Carfax. Maybe it’s only pointed-out when it appears to have been a serious accident with frame damage, etc.
Otherwise I had no complaints or issues. No need to follow-up. Thanks!
6/3/2025
Brent C. VERIFIED CUSTOMER
The display problem shown was corrected and nothing wrong was found. I so appreciate you giving me a loner vehicle to use while my pickup was being looked over.
6/1/2025
Kenneth J. VERIFIED CUSTOMER
Always helpful and reliable!
6/1/2025
Jogail N. VERIFIED CUSTOMER
The Service Technician was very helpful with what I needed to get him to do for me about my phone and the screen on my vehicle. He was very professional from the start to the finish of my vehicle.
6/1/2025
Raymond H. VERIFIED CUSTOMER
It took over 2 hours to get an oil change when I had an appointment. And when I went in to check on it at one point all the employees in the service area were having a pizza party. I think instead of stopping in the middle of a service to have their "lunch" while customers are stuck there waiting they should finish the vehicles they are working on and schedule time between appointments for lunch or pizza party. I have not been happy since we bought this vehicle. And there will never be another one purchased here.