I had a 1:00 appointment for an oil change. Two and one half hours later I went to check on my car. There were several sets of paperwork and keys sitting on the back counter. The service person picked up my paperwork and checked me out. There were no apologies about the 2 1/2 hour wait. I asked if my request to reset the service button to 10,000 miles instead of 5000 like is usually done was carried out. I explained that I get my tires rotated at a different business. It is confusing when 2 warning come up. The service person told me it was done. It was not, even though this request was written up to do. I hope this was just a very busy, understaffed day. I was very disappointed in the service I received. I would have been more understanding if someone had explained if there was a situation. Also, I usually get a —point inspection report. Today I got nothing. I also didn’t get any follow up text reports other than my car had been checked in and a report would follow.
7/1/2025
James H. VERIFIED CUSTOMER
Excellent care :)
7/1/2025
Lenny M. VERIFIED CUSTOMER
Best service department ever
6/30/2025
Troy D. VERIFIED CUSTOMER
While inspecting my 4runner before getting its yearly Fluidfilm treatment. I noticed 1 of the 4 bolts holding my skidplate on was missing
6/30/2025
Vickie C. VERIFIED CUSTOMER
Excellent service!
6/30/2025
Roxana C. VERIFIED CUSTOMER
David was friendly, professional and made the experience nice & simple!
6/30/2025
Vicki C. VERIFIED CUSTOMER
John was honest and admitted that they damaged my rims while doing my tire rotation.
6/29/2025
Ali A. VERIFIED CUSTOMER
Good
6/29/2025
Edwin C. VERIFIED CUSTOMER
Very friendly!
6/28/2025
Ellen A. VERIFIED CUSTOMER
Not a very good experience and very dissapointed
6/28/2025
Alan L. VERIFIED CUSTOMER
As always, John does a fantastic job! Thank you so much
6/28/2025
Jamie W. VERIFIED CUSTOMER
John was great to work with! I really appreciate his efforts to help me
6/28/2025
Quentin M. VERIFIED CUSTOMER
John Geiger was pretty great
6/28/2025
William B. VERIFIED CUSTOMER
Thanks
6/28/2025
Jerome T. VERIFIED CUSTOMER
Excellent service as always
6/28/2025
Sue Ellen. VERIFIED CUSTOMER
Great service
6/28/2025
Mary L. VERIFIED CUSTOMER
David was responsive to my concern that there was an oil leak after the service previously done. I have never had a leak on my drive…and am hoping this is resolved after todays visit. I have tried to power wash the 3 areas with drip marks…..but was unsuccessful today. Will try again and sure hope there are no more leaks.
As far as David….great guy to work with.
6/28/2025
Jack M. VERIFIED CUSTOMER
Yes we were satisfied! Sorry checked no by mistake.
6/28/2025
Darla K. VERIFIED CUSTOMER
Thank you for taking great care of us and our Highlander! Always friendly faces at Evans!