Evans Toyota Auto Repair Service

John’s the best. He can wrangle a crazy Friday while still keeping sure my car’s unique needs get tailored. I threw like 4 rapid fire questions at him before paying, he answered promptly, and I paid and rested easy. John is very straightforward, friendly, and a great mentor to clients and the crew. Ryan was a great welcome as well this morning and I greatly enjoy coming in whenever there’s service. Things pop up, but I know John and Ryan are going to make sure Helga Highlander sees my grandkids. Now to work on those regular kids… Thanks again all.

The service team was fast and polite.

Great job by John! Thank you Evan Toyota!

Greasy shoes left black marks on carpet. No problem with quality of mechanical work. Should have used paper mats. If you noticed there were no body dings after 11 years .

Great job replacing my battery. Thank you

I have been a fan of Evans Toyota and the service department since the mid 1990s— the service department is the reason I’ve stayed a customer of Evans. For the first time in all those years, I ohad a very frustrating experience due to a paucity of communication. My car would not start, no warning, and it was towed to Evans on Saturday, yet despite my calling and hoping to speak with a technician, I could only reach voicemail where I left messages and did not receive replies. I also had trouble with the document that came through in a text and wanted me to approve putting in a battery but when I clicked in it, nothing happened. I finally called and talked to a receptionist who said she would walk over to the service department and tell them to yes go ahead and replace the battery. So something was off— it was not the typical excellent, even outstanding service that I’m accustomed to getting from Evans. I have complete confidence that the service I received will be perfect and my RAV4 will continue to run beautifully. When I picked up the car and spoke to the service department, I was listened to courteously and patiently, and I received clear explanations of what had happened. Shuttle service was perfect – Bob was delightful.

Well done

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John is a super nice guy

John always does a great job and makes sure all my questions and concerns are addressed. Highly recommend!

Very professional and the best waiting area in the USA.

The service man left a tool in my car and left the passenger front seat in full recline position. I will return the tool when I come to Fort Wayne in the next couple of weeks

John's service was great. My dissatisfaction is with scheduling. The morning was extremely overbooked. It was 2 hours for just an oil change. After my car was checked in, I went to the waiting area and it was packed with customers. Obviously,too many cars were booked for the service personnel working. I don't expect to wait longer than 1 hour when the car is only scheduled for an oil change with no issues. Thank you for the opportunity to share my frustration. Cheryl

Great job they lost power as soon as I pulled in practically on Monday but they were able to squeeze me in two days later on Wednesday while the computers were down! Excellent job!!!

Great job with reasonable wait time

The windshield solution wasn’t filled. This feels like the most basic part of vehicle service.

Excellent service.

John is always great with me and today he was training Ryan. He has a good mentor!

After scheduling appointment for Toyota care maintenance and getting checked in Service manager informed me that my Toyota care had expired 2 weeks ago and the charge was going to be $200 I requested that he waive the charge due to such a close expiration date, and the fact that I was never advised that it was about to expire. I could’ve easily scheduled it two weeks earlier if I had known. He refused and tried to upsell me on another service contract, which I declined Extremely disappointed and will be searching out other dealers to do the service on the tundra

The service was done in much less time than predicted which I am grateful for. The serviceman was very cordial & pleasant.