He quoted a front seal cover leak. Is this covered by Toyota Extended Warranty?
5/29/2025
Nancy E. VERIFIED CUSTOMER
I don’t understand why it takes almost an hour and a half for an oil change. I’m also not a fan of the texting potential problems instead of a service employee coming to the waiting room to tell you your car’s ready or you might want to consider fixing this or that issue. So much for customer service, let’s join the masses and let technology communicate.
Also, as I observed the waiting room yesterday, almost every employee was staring at their phones, service included….maybe that’s why it takes an hour and a half for an oil change.
5/29/2025
Megan K. VERIFIED CUSTOMER
I am not happy that there is something metal hanging from the underside of the car that was not like that before.
I texted a photo to ****-****-xxxx.
5/29/2025
Laurie R. VERIFIED CUSTOMER
Good service and efficient staff.
5/29/2025
Kate S. VERIFIED CUSTOMER
Kylee is GREAT! She answered all of my questions, and was incredibly patient and helpful as I decided what to do.
5/28/2025
Carol W. VERIFIED CUSTOMER
He was very helpful and knowledgeable.
5/28/2025
Sandra M. VERIFIED CUSTOMER
Trunk would not open. Took my car in to Evan’s Toyota in Fort Wayne. They called me and said the latch was broken and they could not fix it until the next Tuesday. Then they said I could not pick it up for the weekend because the trunk lock was broken and the trunk lid would not close. So I was out a car for 3 days over the holiday weekend. Then they charged me $800.00 dollars for fixing it. Then after complaining about the cost they reduced the bill by 10% Wow! Can’t afford to get anything to go bad on my Camry. Totally unacceptable! Design flaw in the lock of the trunk because there is no outside lock on the trunk nor anyway to get into the truck besides tearing the backseat out. Glad I did not have something valuable in the trunk.
5/28/2025
Mick C. VERIFIED CUSTOMER
Excellent service
5/28/2025
Chris W. VERIFIED CUSTOMER
They were truthful why my car is non drivable. They car about their customers.
5/24/2025
Chris P. VERIFIED CUSTOMER
Kylee handled everything very professionally under difficult circumstances and was extremely helpful during the process. I enjoyed working with her in spite of all the bad news she had to communicate to me.
5/24/2025
Debra W. VERIFIED CUSTOMER
As always, John excels.
5/24/2025
Hadi A. VERIFIED CUSTOMER
Thanks!
5/24/2025
Donald O. VERIFIED CUSTOMER
Very helpful and very knowledgeable!
5/24/2025
Lisa K. VERIFIED CUSTOMER
Great Customer Service.
5/24/2025
Gridhark G. VERIFIED CUSTOMER
David and Jeremy were excellent and super friendly and helpful
5/23/2025
Robert M. VERIFIED CUSTOMER
He told me a little longer than a hour to service the car. It was over 2 hours for the oil change. That is too long to make someone to wait for an oil change. I bought this car brand new from Evans 10 years ago and never had to wait that long.
5/23/2025
Timothy B. VERIFIED CUSTOMER
Everything went well
5/23/2025
Richard H. VERIFIED CUSTOMER
John Geiger was my service advisor and he is the best.
5/23/2025
Kenneth M. VERIFIED CUSTOMER
Kylee went above and beyond. Great service.
5/23/2025
Lisel G. VERIFIED CUSTOMER
Had my van all day. All the maint required, warning lights still on when I picked it up. Charged $300+ dollars to do absolutely nothing. Would likely have received better service from an unlicensed hobo I found in a park. Took the “diagnostics” and $8000+ estimate you gave me to another shop and having the same work done for 1/4 the cost. Your shop is criminal and you should be ashamed.