John always does a great job and makes sure all my questions and concerns are addressed. Highly recommend!
6/25/2025
Jean H. VERIFIED CUSTOMER
Very professional and the best waiting area in the USA.
6/25/2025
Trudy C. VERIFIED CUSTOMER
The service man left a tool in my car and left the passenger front seat in full recline position. I will return the tool when I come to Fort Wayne in the next couple of weeks
6/25/2025
Cheryl J. VERIFIED CUSTOMER
John's service was great. My dissatisfaction is with scheduling. The morning was extremely overbooked. It was 2 hours for just an oil change. After my car was checked in, I went to the waiting area and it was packed with customers. Obviously,too many cars were booked for the service personnel working. I don't expect to wait longer than 1 hour when the car is only scheduled for an oil change with no issues. Thank you for the opportunity to share my frustration. Cheryl
6/25/2025
Adam H. VERIFIED CUSTOMER
Great job they lost power as soon as I pulled in practically on Monday but they were able to squeeze me in two days later on Wednesday while the computers were down! Excellent job!!!
6/25/2025
Jim C. VERIFIED CUSTOMER
Great job with reasonable wait time
6/25/2025
Sarah V. VERIFIED CUSTOMER
The windshield solution wasn’t filled. This feels like the most basic part of vehicle service.
6/25/2025
Richard H. VERIFIED CUSTOMER
Excellent service.
6/25/2025
Kelly S. VERIFIED CUSTOMER
John is always great with me and today he was training Ryan. He has a good mentor!
6/25/2025
Gary O. VERIFIED CUSTOMER
After scheduling appointment for Toyota care maintenance and getting checked in
Service manager informed me that my Toyota care had expired 2 weeks ago and the charge was going to be $200
I requested that he
waive the charge due to such a close expiration date, and the fact that I was never advised that it was about to expire. I could’ve easily scheduled it two weeks earlier if I had known.
He refused and tried to upsell me on another service contract, which I declined
Extremely disappointed and will be searching out other dealers to do the service on the tundra
6/25/2025
John T. VERIFIED CUSTOMER
The service was done in much less time than predicted which I am grateful for. The serviceman was very cordial & pleasant.
6/25/2025
Amethyste B. VERIFIED CUSTOMER
Great service and good communication
6/24/2025
Beverly K. VERIFIED CUSTOMER
Trust is in what you believe is the best it can be. Jeremey helped me when I was beyond my comfort level to make things right. Thank you
6/24/2025
Andy L. VERIFIED CUSTOMER
The service was fast but I have no idea about what was checked. Were my fluids ok, were all the lights working, were there any leaks detected, how much brake pads were left? Was there any play in the wheels indicating lose bearings? And on and on. I thought this was going to be a complete check up.
6/24/2025
Rita H. VERIFIED CUSTOMER
Great guys. Jon and Jeremy were wonderful!
6/24/2025
Mary L. VERIFIED CUSTOMER
David went out of his way
6/24/2025
Shawn N. VERIFIED CUSTOMER
Crew did a great job on my vehicle. Service advisors were very friendly and helpful!
6/23/2025
Cindy F. VERIFIED CUSTOMER
My car was finished with service I saw it in parking lot, but when I went back nobody was at the desk. It was ready but I was still sitting waiting for a a simple new car 5000 Mike check.