Evans Toyota Auto Repair Service

David treated me better than any other service person in several years.

The service is always excellent. All involved are always informative and courteous.

John is great!

None

Walk in with tire issue and offered appointment right away and remedied probably same day

Great job , The young guy was so helpful and kind . I forgot to ask his name , he noticed That my tire needed fixed and that was very nice. Thank you for your help on my SUV Neva B

Was a nice person.

Evans has always been top-notch and the service people are second to none.

We are in disagreement. I picked up my vehicle and when I arrived home discovered 2 holes and a melted mark beside it in the driver’s front wheel well. Sent pictures next morning. The service manager said he did not want to get the tech in trouble. I should not have been questioned exhaustively to have this corrected and required to bring the vehicle back for inspection and then return for repairs. The manager claims there is no explanation for how the damage occurred and said he has complete confidence that there is no way damage was done in the service department when the alignment was completed. It was repaired at no cost the following week but at a great inconvenience to me. A lot of time and energy were spent on my part. An independent mechanic gave me his professional assessment that the only possible cause was by an error in Evans Toyota service by getting too close to the wheel well with a blow torch commonly used to loosen bolts for the wheel well. I am disappointed in the way this was handled.

Evans Toyota has taken care of my Corolla since 2019 when I acquired it. I have been very satisfied with their service and will continue to have them take care of my car.

Cabin filter needed clean by turning over. Coolant a little low.

Excellent service

Thank you Kay for the promotional oil change sale

I have 2 cars that I have serviced at Evans. After Ryan took my car’s information prior to service, he entered it into the chart for my car that wasn’t being serviced. Then, began talking with me about that car without realizing he was referring to the wrong vehicle until I questioned him about what he was saying and another employee, Sam, pointed out to him that he had the wrong car called up. Then, he had difficulty locating the chart for the vehicle that I’d made the appointment for. He blamed his error on the office staff who originated my appointment while it was obvious that this was not the case. Once he had the correct car called up he had to enter the information again. He then proceeded to attempt to charge me twice for the same service which I pointed out when looking over the statement before signing the service agreement. This affair wasted 30 minutes of my time. This service department fiasco would have gone on for a longer amount of time if Sam & John hadn’t stepped in to inform Ryan of his errors and assisted him to get the correct car & information entered. I don’t trust Ryan. I don’t want to work with him again. I asked that my service for the day be passed over to John Geiger who had my service completed correctly & I’ve scheduled an additional service with him for Monday to install a part that needed to be ordered. I look forward to continuing to work with John. I trust the service advisors John, Kay & Sam (when he’s working at the service desk). I question the abilities & qualifications of the others. I don’t want to work with them. This issue makes me concerned about coming to Evan’s Toyota for service & purchasing new vehicles there when that time comes. Our current vehicles were purchased there showroom new. Something in the overall Evan’s’ environment has changed over the last few years that makes it less welcoming and comfortable. This concerns me as my wife and I are long term customers. Please, retain your good staff members, train your new employees better and improve the service waiting area/showroom. I trust the technicians who work on my vehicles.

I still can’t understand my invoice and how to reconcile to the “normal charge” that was explained at drop off. Pickup was almost an hour after promised time. Wi fi didn’t work so I list work time. Underwhelming experience overall.

Was told I needed an alignment today. They told me the same thing in June and I told them to do it and I was charged for it. Yet today I’m being told again that I need an alignment. I’ve never owned a vehicle were I’ve needed back to back alignments. Now I’m doubting if the alignment even got done in June. Not happy at all.

Very positive experience today at Evans. Clear communication, timely in and out, quality work. Thank you!

Thank you !!

Thank you

Worked very well with me.