Chanell was extremely pleasant and efficient while doing her job
6/28/2025
George M. VERIFIED CUSTOMER
I am not really satisfied with the technical. They removed the inspection sticker, did not really clean the windows and left lot of white residue from the sticker on the speaker cover. Also they removed the service reminder sticker didn’t bother clean the glue and put the new sticker next to it. I don’t know what happened to the Toyota quality, I can go to my regular mechanic they’ll do a better job. I have no complaints about
Chanell Loften she was very helpful. Just be careful minor stuff like this will take all the good reputation away
6/28/2025
Kripaya V. VERIFIED CUSTOMER
I’ve always had my car cleaned and vacuumed at service appts. And it did not happen here. Was a bit disappointed. Everything else was great!
6/28/2025
Mark M. VERIFIED CUSTOMER
Channel suggested replacing (2) perfectly good Goodyear tires in the rear.
She also did not check to verify that a new valve cap was installed on the front passenger tire.
6/28/2025
Lisa U. VERIFIED CUSTOMER
Cristofer as always was very professional kind and helpful, he is an asset to your dealership.
6/28/2025
Marlena S. VERIFIED CUSTOMER
After I dropped off my car i never heard an updated on my vehicle status from the mechanic, I was instructed to pay my bill without any update on my car status
6/28/2025
Sheila P. VERIFIED CUSTOMER
Ok thank you.
6/28/2025
Sergey L. VERIFIED CUSTOMER
????
6/28/2025
Alexander F. VERIFIED CUSTOMER
The entire team was great
6/28/2025
William E. VERIFIED CUSTOMER
Yes Dave was great
6/28/2025
Martha R. VERIFIED CUSTOMER
Chanell is the best.
6/27/2025
Ibrahima B. VERIFIED CUSTOMER
No comment
6/27/2025
Penelope S. VERIFIED CUSTOMER
Wonderful
6/27/2025
Fred J. VERIFIED CUSTOMER
Chanel did a wonderful job. The job was done way before she promised which is good and your driver for taking the customers around. He is excellent also thank you Fred J
6/27/2025
Laura C. VERIFIED CUSTOMER
No i was not satisfied at all with your services. First of all you told me that you thought the check engine light may be on because it was time to have our spark plugs replaced but you weren’t even sure. Then when we asked the quoted price to have them changed a thousand dollars is completely absurd and I’ll change them myself. Then you say that that rear shock is leaking and it’s covered under the warranty. We told you that the only thing you could do is whatever is covered by the warranty because your prices are absurd and we can take it to our normal mechanic for hundreds of dollars less. This is the third vehicle I’ve bought from Faulkner but it will be my last and I will not be bringing my vehicle in to be worked on by you or your staff ever again.
6/27/2025
William T. VERIFIED CUSTOMER
Shannon is great! He is helpful and concerned about your satisfaction.
6/27/2025
James B. VERIFIED CUSTOMER
The 10K service performed today on my 2024 Land Cruiser was quick and courteous.
Couldn’t ask for anything more.
6/27/2025
Justin K. VERIFIED CUSTOMER
Working with Chanell was great. Thank you!
6/26/2025
Grygoriy G. VERIFIED CUSTOMER
Was very nice to got ask me abot trade in price on my car . This car in shop about two month for first year . You have great team of people in customer service . David Martini very good professional , very knowledge person . He did great service . Thanks