Chanell Lofton was just terrific! Very friendly, knowledgeable and very professional. She noticed that my inspection was passed due and I was able to get the inspection done with the routine maintenance while I waited at the dealership. As always a very positive experience. Thank you, Chanell, Car Care Team and Faulkner!
9/16/2025
John G. VERIFIED CUSTOMER
Very accommodating and a pleasure to work with.
9/16/2025
Louis M. VERIFIED CUSTOMER
1st I noted on the email please do not use the rear windshield wiper and of course you guys did, 2nd I’m surprised no recommendations for my car. And no car wash after service which I was surprised. Dealer told me that you guys do that with service.
9/16/2025
Anthony J. VERIFIED CUSTOMER
Good quality service
9/15/2025
Anne M. VERIFIED CUSTOMER
Shannon was great as always
9/15/2025
Louise M. VERIFIED CUSTOMER
Shannon is the best
9/15/2025
Richard H. VERIFIED CUSTOMER
Excellent work and customer service!
9/15/2025
Kevin D. VERIFIED CUSTOMER
Have to bring back 3 times to get all missing/ broken pieces that the body shop broke or forgot to put this is unacceptable for a Toyota dealership on my one year-old car I bought from Toyota how about if I take my doors apart? I’ll find a bunch of other pieces they forgot to put on or broke. I’m sure I’m looking for a lifetime of problems with my door locks window regulators due to the fact of the quality of work that you do at your shop.
9/15/2025
Olatundji D. VERIFIED CUSTOMER
I have been provided with a high quality service and the technician, mechanic and customer service agents went above and beyond to attend to me. I will always recommend your services.
Thank you,
9/13/2025
Robert M. VERIFIED CUSTOMER
Everyone was exceptional. Starting with the employee who directed to the service area, to Chanell who was very personable and professional. I don’t seem to get that great service elsewhere these days. Thanks
9/13/2025
Craig W. VERIFIED CUSTOMER
Ms. Lofton was very pleasant and helpful. An excellent frontline representative.
9/13/2025
Mary L. VERIFIED CUSTOMER
Chanel was lovely and my husband and I appreciated that she told us the waiting area was chilly so we took our jackets.
All good.
9/13/2025
Wendy F. VERIFIED CUSTOMER
Shannon is Fantastic!!! He has taken care care of my family’s cars for years. He is efficient, personable, and honest. Our cars have lasted a long time!!!
9/13/2025
Antonio M. VERIFIED CUSTOMER
Dropped off truck weds night, had it scheduled for thurs morning, needed part ordered so truck was left for fri, got a call saying they were backed up and truck won’t be done until sat - i had to cancel because it was already an inconvenience finding transportation for those few days, was offered a loaner after i asked the previous day if i could and was declined - been taking my truck here for services since i purchased it in 2017, this experience was by far the worst i’ve had since, still had to pay $160 diag after nothing was done
9/12/2025
Robert M. VERIFIED CUSTOMER
Chanell provided excellent first time service experience. She was friendly, professional and communicated through out the process. A very pleasant experience. Thank you.
9/12/2025
Brian N. VERIFIED CUSTOMER
Great service experience- Cris always gives great customer service
9/12/2025
Karen B. VERIFIED CUSTOMER
Have a bit more information on this inspection receipt. i.e. tire pressure, brake measurement , etc.