Shannon is always great to deal with. It is very convenient dealing with everyone at Toyota. Thank you.
12/20/2025
Rosemary O. VERIFIED CUSTOMER
Very perfessioal and would ask for him again
12/20/2025
Bernard H. VERIFIED CUSTOMER
Shannon always doea a great job explaining issues and paths forward. His customer service is top notch!
12/19/2025
John S. VERIFIED CUSTOMER
David is the best John S
12/19/2025
Malvina Y. VERIFIED CUSTOMER
Excellent!
12/19/2025
Jacqui C. VERIFIED CUSTOMER
I am extremely happy with Faulkner Toyota. I have only been a customer at the service department, but they are excellent, specifically service writer Shannon Haughney. (The intake workers and cashiers are always very helpful and courteous). Since taking mine and my wife's Toyotas here 4 years ago for regular service, we have always been treated very well and we are very happy. Shannon makes getting service here seamless...he is knowledgable, pleasant, and friendly. He also goes out of his way to make sure you understand wait times, and acquires you a loaner when permitted. He is attentive and confirms exactly what is being done at the service appointment. He's very transparent about costs, and always discusses/verifies his recommendations before having any additional services authorized or charging you. The service department keeps you updated as your vehicle is being worked on, and provides pictures/videos from the technician as they are working or showing you areas of concern. I recommend Faulkner Toyota very highly.
12/19/2025
Nicole L. VERIFIED CUSTOMER
Workers took care of my recalls and inspection , very courteous and helpful.
12/19/2025
Magdalena R. VERIFIED CUSTOMER
Christopher Montero took care of every detail that i was concerned on my vehicle. Thank you for taking care of my vehicle today.
12/19/2025
Kathy P. VERIFIED CUSTOMER
David did a great job! Explained everything and what to expect during the process. Thank you.
12/19/2025
Judith C. VERIFIED CUSTOMER
Appreciated that John in Collision identified issue with battery and that Cristhofer and Service team replaced battery under warranty (and figured out it was covered)
12/18/2025
Lynda M. VERIFIED CUSTOMER
Shannon was friendly and knowledgeable
12/18/2025
MARTIN W. VERIFIED CUSTOMER
I had an appointment for maintenance check up for 10AM. I was 10 min early I had to wait 3 hrs in show room area. If they were backed up someone should have called and moved my appointment. Need more respect for customers time.
12/18/2025
Mathew A. VERIFIED CUSTOMER
I'm satisfied
12/17/2025
Ethel W. VERIFIED CUSTOMER
As always, Shannon was kind friendly, kept me up to date. He rates a 20+ in my book.
12/17/2025
Patricia S. VERIFIED CUSTOMER
Had no problems at all everyone was very friendly. Thank you
12/17/2025
Lance W. VERIFIED CUSTOMER
Thank you.
12/16/2025
Diana B. VERIFIED CUSTOMER
Though it was unusual, I sat 3 hours waiting for a routine service, plus one tire replacement. That is too long. Work was done as expected. Thank you for the chance to comment.
12/16/2025
James D. VERIFIED CUSTOMER
Shannon was very helpful in getting my truck up to like new
12/16/2025
Kubilay S. VERIFIED CUSTOMER
Chanell lofton very cute very helping 100% person good she's my wife and me very like friendly