My overall experience was excellent. François was courteous, friendly and kept me informed of my vehicle. I liked that I was able to work in the customer waiting area while waiting for my vehicle. It made the time go by faster. Mitch, the salesman who sold me the vehicle, even stopped by to say hello. Very nice, friendly atmosphere!
12/1/2023
Michael B. VERIFIED CUSTOMER
On time taking the car in and in & out in less than 90 minutes as promised.
12/1/2023
Patricia S. VERIFIED CUSTOMER
Francoisn Meucci took the time to help with whether I had GPS.
12/1/2023
Marvin G. VERIFIED CUSTOMER
I like the new to me, all electronic check in and status of my vehicle can be viewed in multimedia. The resolution is low, I could barely see what the mechanic was showing on a phone or laptop, but I could see what he was saying on a desktop, later at home. Improving a good thing will help. When I confirmed the work order, I didn't get any feedback it was sent properly so went personally to Montero to confirm, which he did quickly, would be good if I got a confirmation of the work order via email or SMS as sent, to avoid confusion. I would like copies of my receipts also in electronic format, say pdf, for my records. Thanks!
11/30/2023
Dennis B. VERIFIED CUSTOMER
Very informative and courteous
11/30/2023
Julia H. VERIFIED CUSTOMER
Always happy with Faulkner service
11/30/2023
Patrick M. VERIFIED CUSTOMER
Everything was handled well. The only issue was that it took nearly 3 hours to program a second key for my car. I received only 1 key when the car was delivered in Aug.
11/30/2023
John E. VERIFIED CUSTOMER
Found the issue and repaired it,No problem
11/29/2023
Steven S. VERIFIED CUSTOMER
Faulkner Toyota is a Great Dealership for my Camry SE. My Tire Sensor on my dash board came on and wouldn’t go out. I thought my Tire Sensor was defective. That Sensor is costly to replace. The Service Writer Francois and Mark Cahill my Toyota Mechanic told me that the Air Pressure in my Tires was Low. Mark filled up my tires with the correct Air Pressure , and I was good to go. I saved a lot of money due to them being so Honest. I am So very happy with the Service at Faulkner Toyota.
11/29/2023
Mary P. VERIFIED CUSTOMER
Like I said before, Brad is always helpful and trustworthy with regard to the upkeep of my car!!!
11/29/2023
Joseph W. VERIFIED CUSTOMER
Tire pressure light is going off, despite pressure being at or 1 psi below preferred level
11/29/2023
Shawn S. VERIFIED CUSTOMER
Always have a good experience when I have the car serviced here
11/29/2023
Daniel H. VERIFIED CUSTOMER
Welcome
11/29/2023
Terrence M. VERIFIED CUSTOMER
Very professional
11/29/2023
Michael P. VERIFIED CUSTOMER
Service was great but I tried to change the phone number on file and text messages are still going to my wife.
11/29/2023
Wendy G. VERIFIED CUSTOMER
Very pleased with Shannon’s genuine guidance of our concerns.