I want to say that Chanel made every effort to make my experience for customer service above and beyond while the dealership was severely lacking. As for what service I received, beyond Chanel’s responsibility I fully blame the dealership itself. I was offered a service to replace my key. I paid 400+ dollars and you couldn’t even provide the service you charged me for. You left Chanel holding the bag trying to make the best of a situation and she did what she did well, she got me free key cutting to handle what I paid for at your dealership that you did not have available to charge for. You have a valuable resource in Chanel and a poor structure for the services you provide. If you wish to speak a bit to me about this, I will receive your call and if at any point, I feel as if you’re trying to blame my customer service rep Chanel for this well I have plenty of social media places where I’ll be happy to say something on her behalf and everything against the dealership.
Charles O
1/12/2025
MONIQUE C. VERIFIED CUSTOMER
Chanell was so great! She was so professional and extremely helpful! She deserves a raise
1/11/2025
Robert B. VERIFIED CUSTOMER
The staff was great resolved my problem quickly Shannon was amazing he explained everything to me & reassured me. Everything will be good with my car.
1/11/2025
Phinehas M. VERIFIED CUSTOMER
Issue with proper oil stock
1/11/2025
Dorothy E. VERIFIED CUSTOMER
Shannon is always very helpful and accomdating to me. He shows professionalism n friendly towards his customers. Listens to me. Never pressured me. Explains everything g very clearly.
1/11/2025
Janet O. VERIFIED CUSTOMER
He was very helpful and courteous
1/11/2025
Kashif M. VERIFIED CUSTOMER
That’s good
1/11/2025
Thankamoni J. VERIFIED CUSTOMER
Thanks
1/11/2025
Eileen S. VERIFIED CUSTOMER
As always, Shannon Haughney listened to my concerns and saw all questions were answered. I appreciate his attention to detail and professionalism. A safe vehicle is very important to me and the Service Staff at Faulkner Toyota gives me peace of mind.
1/11/2025
Mariam D. VERIFIED CUSTOMER
Thank you??
1/10/2025
Beatrice D. VERIFIED CUSTOMER
Christopher was very kind. The car was only in service for about a half hour. I was very pleased
1/10/2025
Kristi C. VERIFIED CUSTOMER
Service was great, staff was friendly
1/10/2025
William D. VERIFIED CUSTOMER
Great work and fast and friendly
1/10/2025
Tiffany Q. VERIFIED CUSTOMER
90 minute wait turned into 3 hours with minimum updates on timeframe.
1/10/2025
Jeffrey B. VERIFIED CUSTOMER
Excellent service
1/10/2025
Samuel T. VERIFIED CUSTOMER
David and Chanell were both really helpful today!
1/9/2025
Adriatik K. VERIFIED CUSTOMER
Thank you for everyone who worked hard today
1/9/2025
Alvin A. VERIFIED CUSTOMER
N/A
1/9/2025
Kerianne C. VERIFIED CUSTOMER
Thanks Cris! He's the best, I always go to him
1/9/2025
Carly J. VERIFIED CUSTOMER
Rude service advisor from the start of the appointment. Whenever questions were asked, they were answered in a rude and unfriendly tone. One of the issues wasn’t resolved and was “referred to the body shop” with little to no explanation and also without any instruction on how to contact body shop etc. I expect better service from Faulkner especially based on previous appointments I have had with other service advisors.