Jesse colon is a great asset for Lexus very professional and friendly.
4/19/2025
Mohammad P. VERIFIED CUSTOMER
Great service from Jesse Colon
4/19/2025
Elizabeth P. VERIFIED CUSTOMER
Yes, I was extremely satisfied. Jake and the service tech Hugo were awesome.
4/19/2025
Yokow A. VERIFIED CUSTOMER
Jake was excellent and our meeting with the new director Ali was very pleasant.
4/18/2025
Laura T. VERIFIED CUSTOMER
Jake wasn’t available, he was still busy with his previous customer. That’s when Jesus Colon’ started talking to me. He said that he would get me started while Jake was finishing up with his customer. Jake told him that he can continue helping me. It was a great experience. Top class customer service. I will definitely come back to get my car serviced here.
4/18/2025
Laura S. VERIFIED CUSTOMER
I had a great experience with David Ventura—he’s always so professional and goes above and beyond with customer service! However, I wish the young man who handed me the courtesy car had taken a little more time to explain things to me. I was a bit confused about how to put the loaner into drive, and by the time I got to the end of the street, I realized there was hardly any gas in the tank. The paperwork mentioned a quarter tank, but it felt almost empty!
When I finally made it to the nearest gas station, I struggled a bit to put the car back in park and really had no idea how to open the doors since they weren't the traditional door latches I'm used to. In my 2020 NX 300 It would have been so helpful if he had gone over some of the basics for this fancy NX 350. It’s such a beautiful car—I could really see myself trading my own car for one like that! Overall, it was a lovely experience, but some extra guidance would have made it even better!
4/18/2025
Armen M. VERIFIED CUSTOMER
David is great. Always helpful and gets things done.
4/17/2025
Rita S. VERIFIED CUSTOMER
Jesse was great, friendly, helpful, and thorough. Knows what he is doing.
4/17/2025
Melissa M. VERIFIED CUSTOMER
David always goes above and beyond to achieve customer satisfaction.
4/17/2025
Rene D. VERIFIED CUSTOMER
My request for some information on the car‘s Technology was completely ignoriert.
4/16/2025
Luca M. VERIFIED CUSTOMER
Very polite, helpful, and communicative. Thank you!
4/16/2025
Janice D. VERIFIED CUSTOMER
David was extremely helpful. He informed me about the work at hand. I found him to be efficient and thorough. I look forward to working with him again.
4/16/2025
Hazel A. VERIFIED CUSTOMER
Davis was great, very professional. Five star service
4/16/2025
Ophelia C. VERIFIED CUSTOMER
David Ventura was very caring for my car needs! He will be my Go To Guy for my car!!
4/15/2025
Janet K. VERIFIED CUSTOMER
Jessie is very professional !
4/15/2025
Kimberly Z. VERIFIED CUSTOMER
Thanks, David.
4/14/2025
Roger D. VERIFIED CUSTOMER
Great service from your service advisor David Ventura.
Thank you.