My vehicle was not fully ready, due to the tire replacement not being in stock. I received a notification stating that my car was ready and when I got there the maintenance service was completed, but Jake never called me personally to let me know the tire situation. I had to reschedule for the following week. I really wish my service advisor, Jake would have called and informed me about the tire ordering, etc….
4/30/2025
Cari E. VERIFIED CUSTOMER
David was so polite and helpful
4/30/2025
Richard D. VERIFIED CUSTOMER
I was very satisfied with my vehicles service today, David was very helpful.
4/30/2025
Jose F. VERIFIED CUSTOMER
Jake was excellent, courteous and wry helpful
4/30/2025
Katie K. VERIFIED CUSTOMER
Thank you
4/29/2025
Abner S. VERIFIED CUSTOMER
First time getting my car serviced at Lexus Valencia. The team there was great! Ali, Jake and Elton did great. I had a hiccup with my car after the initial service but they jumped right on it by making sure my car was running right back to 100%. Definitely making it my home for servicing my Lexus.
4/29/2025
Enrique M. VERIFIED CUSTOMER
Well satisfied
4/29/2025
Yuri I. VERIFIED CUSTOMER
David Ventura answered all my questions in great detail and explained in a well-reasoned manner the necessity of each maintenance operation .
4/29/2025
Michele M. VERIFIED CUSTOMER
Fantastic job!
4/29/2025
Jose R. VERIFIED CUSTOMER
Very good service He take good care of his customer
4/28/2025
Gerardo S. VERIFIED CUSTOMER
Thank you for your service!
4/28/2025
Madeline R. VERIFIED CUSTOMER
David was extremely helpful and informative. I will ask for him the next time I need my vehicle serviced. Thank you.
4/28/2025
Gwen M. VERIFIED CUSTOMER
Jake was awesome, he and his colleague met us as soon as we drove in. I had a concern regarding a signal light and he immediately addressed it.
I had a wonderful experience with Lexus of Valencia and I would recommend my friends and family.
Thank you.
4/27/2025
Richard R. VERIFIED CUSTOMER
Jake kept us up to date on service, appreciate great customer service.
4/27/2025
Emmanuel P. VERIFIED CUSTOMER
Excellent service.
4/27/2025
Carol A. VERIFIED CUSTOMER
Thank you for your excellent customer service
4/27/2025
Beth B. VERIFIED CUSTOMER
Jake was very helpful and pleased with his response time to getting my problem fixed.
4/26/2025
Sucely M. VERIFIED CUSTOMER
David was amazing in providing the service I needed for my Lexus, he help me with getting a rental, and he provided accurate updates in regards to the service that my car needed. He also said his goal was to have my car done the same day, and I’m sure the whole Lexus team together with David to get everything done the same day. I was able to get my car the same day, and it even got a wash ???????????? A huge thanks for that!! Overall, I’m very happy for everything!! Thank You David and the Lexus team.
4/26/2025
Pranav P. VERIFIED CUSTOMER
Thanks
4/25/2025
Jennifer F. VERIFIED CUSTOMER
David was very nice and helpful. He went through what I will need for next time’s service based on the report. As well as had my car back to me soon.