I’m satisfied with the job well done and a friendly manner that Bryan Stover should us. He’s so nice and approachable person.
7/23/2024
Ayanna-Ain J. VERIFIED CUSTOMER
Bryan always goes above and beyond when I bring my vehicle in to be serviced. I appreciate the customer service and attention to detail.
7/21/2024
T. Sri.. VERIFIED CUSTOMER
Despite submitting a coupon for oil change, I was charged $ 85.15 for the first oil change on a brand new car service. This is not right. You told me that oil change will be done after 10000 miles . The car is almost one year old. The oil change should have been done without the charge. This car is the 5th. Brand new car that I bought from Lexus of Valencia. I know not if I would come there again!
7/20/2024
Yolanda C. VERIFIED CUSTOMER
He was kind, attentive and friendly, and professional.
7/20/2024
Janet G. VERIFIED CUSTOMER
I appreciate David’s help and guarantee. Everything was perfect.
Thank you for all you do David. Lexus needs more workers like yourself.
7/19/2024
Naginder G. VERIFIED CUSTOMER
I am very satisfied with David Ventura performance.
7/19/2024
Larry D. VERIFIED CUSTOMER
Great customer service
7/19/2024
Emilee E. VERIFIED CUSTOMER
Excellent work
7/19/2024
Henry C. VERIFIED CUSTOMER
Excellent service.
7/19/2024
Ondina E. VERIFIED CUSTOMER
Very Satisfied with the service
7/19/2024
Tj K. VERIFIED CUSTOMER
Everything was good! Thank you very much!
7/18/2024
Joey R. VERIFIED CUSTOMER
Great service from David!
7/17/2024
Georgia H. VERIFIED CUSTOMER
Bryan Stover is the BEST!
7/17/2024
Shekela E. VERIFIED CUSTOMER
David was nice , great customer service!
7/17/2024
Cynthia L. VERIFIED CUSTOMER
He was definitely very thorough and helpful. I will be coming back to service my car with him only.
7/17/2024
Kelly H. VERIFIED CUSTOMER
Waiting for an oil change and it took almost 2 hours before getting up on the rack alone, 3 hour wait for a simple oil job when told it would be an hour to an hour and a half at most, greatly impacts ones workday and leaves a very unsatisfied costumer when paying over twice the rate at that.
7/17/2024
Sheila C. VERIFIED CUSTOMER
It would have been nice if someone took the time to explain the outcome of the inspection completed on my car with regard to “seeping ball
joints?” Instead, my car was returned to me after my oil change and I had to ask about it. Bryan’s response was “oil is starting to seep out but we can take care of it next time. When asked if it was covered by my extended warranty, he said it should be. With that said, can someone please let me know the true extent of problem and if its covered by my warranty. Thanks.
7/17/2024
Valentina S. VERIFIED CUSTOMER
He is excellent!! Always caring about the vehicle and mostly it’s owner????
7/16/2024
MARTINA T. VERIFIED CUSTOMER
Just 1 important thing, when ishould I bring my at back for Service?
7/16/2024
Robert H. VERIFIED CUSTOMER
Edward is great. Very trustworthy and honest. Good news or bad news I know I can trust the information. The only service advisor I'd go to for my Lexus Service needs.