Brian is professional, welcoming, efficient and helpful. I very much appreciate him.
8/1/2024
Bryan P. VERIFIED CUSTOMER
Edward was extremely helpful, especially when I didn’t have an appointment and needed same day service. Thank you so much!
Carlene Payne
8/1/2024
Phong T. VERIFIED CUSTOMER
All of the services offered where not complete. I also, have a new gash on my dashboard. I tried calling twice to report but no call back. My commute to Lexus of Valencia is roughly 35 miles so not the most convenient to get to. Please assist.
7/31/2024
Bill S. VERIFIED CUSTOMER
David was great he explained everything to me very clearly and got me in and out in a timely manner. Well done David.
7/31/2024
CARSON A. VERIFIED CUSTOMER
David Ventura and Lexus of Valencia you guys were awesome! Five Stars!!
7/30/2024
Todd S. VERIFIED CUSTOMER
Your maintenance costs are too high and were unrealistic for the quoted repair. I realized that I can't afford to own a Lexus now or in the future unless through a lease, which I won't do. I picked up my car to have the work done elsewhere, which I assume is your business model. I have been a Toyota owner my whole life and thought I could get a little more from Lexus with the same type of service support. What I have learned is that I can't recommend the brand to anyone and that I will discourage it to my children and others.
7/29/2024
Noel N. VERIFIED CUSTOMER
David has always been very helpful. He is a five star in all aspects of being a Service Manager.
7/29/2024
Elvira E. VERIFIED CUSTOMER
I only take my car there for service. I wouldn't go anywhere else. :)
7/28/2024
Mark D. VERIFIED CUSTOMER
Thanks to Bryan. He always takes care of me
7/28/2024
Steve T. VERIFIED CUSTOMER
Brian is always so helpful and knowledgeable.
7/28/2024
Nancy A. VERIFIED CUSTOMER
He was very attentive and I’m pleased to have been serviced by David
7/27/2024
Christi C. VERIFIED CUSTOMER
EVERY TIME I bring my car it gets scratched, it’s ridiculous!!! Yesterday was no different, but this scratch is big and on the door. You NEVER take responsibility for your mistakes and try to place the blame on the car owner, I’m tired of it! Not only that but the wait times for oil changes and inspections TOTALLY RIDICULOUS! I drive from Lancaster, we have no Lexus dealership so I am FORCED to visit your dealership or else I would never have come back after the first scratch to my car, it speaks volumes about how much you don’t value your customers and how hard they work for the cars they have! I hand wash my car every week and I know every mark on my car, I take immaculate care of my car, you DON’T respect that!
7/27/2024
Arminda L. VERIFIED CUSTOMER
After waiting almost seven months for my second electric key, the service was fast and reliable.
7/27/2024
Marcela G. VERIFIED CUSTOMER
David Ventura is an excellent service technician! He’s personable, knowledgeable, pays attention to the details, and most importantly has amazing work ethic! I honestly wouldn’t trust my vehicle with anyone else. I’m a long time Longo Lexus customer and thanks to meeting David I am now a Valencia Lexus customer. He even encouraged me to speak with the Valencia financing team to compare my
options. I highly recommend David and consistently praise his work!!
7/27/2024
Richard F. VERIFIED CUSTOMER
yes
7/26/2024
Pete C. VERIFIED CUSTOMER
Yes
7/26/2024
Carmelita E. VERIFIED CUSTOMER
great job!
7/26/2024
Bonita D. VERIFIED CUSTOMER
Scott was my service contact. He is awesome . He was on vacation last week and I waited till he was back to bring my car in for service. He has been my service contact for years.
7/26/2024
CHARLES D. VERIFIED CUSTOMER
Robert always taking care of me. He’s a great service writer. I feel comfortable and I trust him.