Edward was wonderful! He is always helpful and extremely thorough. He is transparent, timely and very helpful! I always appreciate working with Edward. Makes my service experience very pleasant!
8/11/2024
Ronnie M. VERIFIED CUSTOMER
Amazing service
8/11/2024
Bill S. VERIFIED CUSTOMER
David was great he had me in and out in a reasonable time and explained everything to me, well done.
8/10/2024
Ramon F. VERIFIED CUSTOMER
Thanks Ed!!! Good work and service as usual.
8/10/2024
Leonila C. VERIFIED CUSTOMER
Great customer service and I love my loaner car! ????
8/10/2024
John W. VERIFIED CUSTOMER
I've worked with Brian for a number of years. He has always provided good counsel.
8/10/2024
Sayed N. VERIFIED CUSTOMER
Great job.
8/10/2024
Veronica B. VERIFIED CUSTOMER
Edward Seg is AMAZING! He goes above and beyond and is always extremely polite and welcoming..BUT…. I was VERY disappointed with today’s service . I dropped my car off at 10:45AM, by 2 pm I called and spoke to the receptionist because I hadn’t heard about my car.
By 3pm I was dropped off at the dealer Ed informed me they had NOT started working on my car. I went in for a simple oil change. Ed apologized and asked them to do a rush job. They had it done in less than an hour. Again it wasn’t Ed’s fault but I’m extremely disappointed
And was considering going back to the Van Nuys Dealer for future service.
8/10/2024
Nabeel M. VERIFIED CUSTOMER
Best customer service he had I recommend everybody to go to Edward
8/10/2024
Salvador M. VERIFIED CUSTOMER
I ask to setup the lack’s on the way I want and was not Dane the tire presión was 43 y 44 lb and supost to be 33 the tires Mr Scott seid was 4 and 4/12 deep they were 6 and 6/12 tank put attention to those tings
8/9/2024
Brian C. VERIFIED CUSTOMER
Excellent service as usual
8/9/2024
Drew M. VERIFIED CUSTOMER
Thank you Edward for your great service and communication!
8/9/2024
Charlene K. VERIFIED CUSTOMER
??????????
8/9/2024
Melanie C. VERIFIED CUSTOMER
David was the best to work with during our dashboard replacement. Even when I was upset about the car taking longer than what I was initially told. David continued to show empathy, patience and kindness throughout the conversation. If I need my Lexus serviced, I would go back to this location because of David.
8/9/2024
Mona S. VERIFIED CUSTOMER
Mr David ventura did a great job for me as always .he is very professional and polite thru customer.
He did great job in time .he always rush for customers.He explained everything about the product and he completely finished my car with a excellent care.i really appreciate every time I come to
Valencia dealer because he been my advisor from beginning around 2 years ago and my car in is excellent shape .he does job in very good manner and on time and very kind and polite and professional thru me as a customer. He walked me to other side waiting room because of remodeling to let me sit relax and drink coffee while I was waiting
My car came washed ,cleaned and fix everything was needed
I am very happy he is my adviser and very satisfied with Mr Ventura for past 2 years for maintenance my Lexus .
8/8/2024
Marcia B. VERIFIED CUSTOMER
Thank you
8/8/2024
Steve R. VERIFIED CUSTOMER
Professional & great customer service
8/8/2024
Henry Tye. VERIFIED CUSTOMER
Brought vehicle in for a “clanking” noise from the front-passenger tire. This was the second time for the same issue. I was told that there was nothing they could do for repair it from making the chronic noise everything you turned the steering wheel at low speeds; both directions. I have a LC500C and drive a lot with the to down. What else could be done?