As always great service and very courteous employes. I only trust Honda to take ccare oc my CRV.
11/23/2023
Michael J. VERIFIED CUSTOMER
Upon entering the facility there were other cars parked in the bay making it impossible for me to pull in, but I was directed to wait by a service technician, so I did. It honestly felt patronizing. Then when I entered the service department there were many customers ahead of me. I wasn’t greeted with any sort of customer service. It honestly felt like I was an annoyance. After I checked in I was directed to “sign” on an iPad but never told what I was signing. In the end I suppose I was agreeing to a $283 oil change and tire rotation. Then your text updates showed up and did not indicated the correct price for my services. What’s even the point of sending the inspection and texts to the customer? It felt like a cya system more than anything for supporting customers. Finally upon paying and leaving my tire pressure light came on less than a mile from your dealership. Upon stopping and checking my tire pressure it appears that all 4 of my tires had low pressure after the tire rotation that had just been completed. So I had to add air to my tires. I’m not sure why I keep buying vehicles from you when your service department is so unfriendly, expensive and then poorly executed.
11/21/2023
Tyler R. VERIFIED CUSTOMER
Took it in to get a recalled part fixed. An employee broke my defrost button on my screen. Took it in the next day, to have another employee argue with me that it wasn't you guys. Then said she ordered the part, I call back 5 days later, not even a part on order. I will never purchase another vehicle from Thompson and if my vehicle wasn't under warranty I wouldn't even take to Thompson.
11/18/2023
Stephen W. VERIFIED CUSTOMER
Scott was very helpful with me and explained everything that was done on my car
11/18/2023
Angela Y. VERIFIED CUSTOMER
No one came out when I pulled in the lady was too busy flirting with her co-worker.. and drinking Starbucks… no eye contact even
I felt like I was bothering her
I will be taking my vehicle elsewhere unless absolutely necessary
I’ve had a new vehicle every 2years practically and never had such a horrible experience
Very disappointed
11/17/2023
Sally K. VERIFIED CUSTOMER
Very smooth process and comfortable place to wait for our car
11/17/2023
Eleanor M. VERIFIED CUSTOMER
I was charged $111 for an oil change and 2.wiper blade inserts. Last year
it was $59. I can’t afford to pay your prices in the future.
11/17/2023
Judy S. VERIFIED CUSTOMER
Employees very kind and informative.
11/17/2023
Terry W. VERIFIED CUSTOMER
Service and staff provided an outstanding experience.
11/17/2023
John W. VERIFIED CUSTOMER
Great service!
11/16/2023
Terry W. VERIFIED CUSTOMER
Appreciate the professional service and support.
11/16/2023
Judith K. VERIFIED CUSTOMER
Thanks
11/15/2023
Norman C. VERIFIED CUSTOMER
I gave a coupon prior servicing so that it will be deducted from my bill but it was not applied.
11/15/2023
John S. VERIFIED CUSTOMER
Kimberley was very kind about the issue of a kitten being caught in the engine. I appreciate that.
11/15/2023
Martha A. VERIFIED CUSTOMER
Fyi My van is a handicap assessable van. Could never trade it in.
11/14/2023
Julia F. VERIFIED CUSTOMER
There was a scheduling conflict and I had to leave my car there for 2 days.