Your employees in service are not very personable. They act like their job is a chore. They need to be more friendly with the customers. Also you need a sign telling customers to go inside when they pull in. In my old dealership in Dallas they had a young man who directed you where to go and checked you in before you saw your service rep. They didn’t let you sit in the car until someone finally told you where to go.
12/28/2023
Luis B. VERIFIED CUSTOMER
Scott was very supportive and interested to understand our complaints in detail, to better serve us. His defication makes positive difference for customers!
12/28/2023
Rickey C. VERIFIED CUSTOMER
Great Service!
12/23/2023
Randy B. VERIFIED CUSTOMER
Thanks for the excellent service.
12/23/2023
Mary W. VERIFIED CUSTOMER
He was great. Easy, breezy!
12/22/2023
Justin H. VERIFIED CUSTOMER
Very easy to get in and out, service department is upfront and honest and don’t try to sell you in excess of what your vehicle needs
12/22/2023
Denise B. VERIFIED CUSTOMER
Above and beyond customer service! He went the extra mile and answered every question I had. I’m very pleased with every aspect of my vehicle service. Thanks so much!
12/22/2023
Thomas Y. VERIFIED CUSTOMER
Scott was great and very informative. Very happy with Scott and the whole process
12/22/2023
Carol H. VERIFIED CUSTOMER
Great customer service as always!
12/21/2023
Richard C. VERIFIED CUSTOMER
Merry Christmas!
12/21/2023
Margretta W. VERIFIED CUSTOMER
We always trust Thompson’s Honda to work on our cars. We’ve been doing business with them for at least 40 years.
12/21/2023
Sade W. VERIFIED CUSTOMER
Yes! He explained what was done to my car and was very nice!
12/21/2023
James C. VERIFIED CUSTOMER
My appointment was at 10:00 I did not get out until 12:30 just for a routine service
12/20/2023
Jim D. VERIFIED CUSTOMER
Well done
12/20/2023
Ronda E. VERIFIED CUSTOMER
Thank you for all you do
12/20/2023
Nancy H. VERIFIED CUSTOMER
Scott went over my personal information in the computer, what needed to be done. When completed, he went over what was done/checked. Fave me his business card and made sure I have no other questions and if I do, to give home a call anytime. Very happy with his customer service.
12/19/2023
Michelle S. VERIFIED CUSTOMER
Courestous service and a thorough evaluation of the issues. Thank you
12/19/2023
Lana F. VERIFIED CUSTOMER
Scott was excellent! He went over & above to explain things & help me. I would highly recommend him!
12/16/2023
John M. VERIFIED CUSTOMER
Scot Foote was very courteous and helpful. He kept us updated on how the service work was going.