The lug nuts on one tire were not all there. The car vibrated badly and I turned around and immediately took the car back. They 0then discovered the problem and it was fixed. However if I had not come back, I could have had a serious accident.I drive a Honda because of its high safety rating,so this was not a good experience
12/5/2023
Maddison H. VERIFIED CUSTOMER
It was definitely pricey, however with everything that was done but it was done properly and in a decent time.
12/5/2023
Herrold A. VERIFIED CUSTOMER
Excellent service. Thank you.
12/5/2023
Huber R. VERIFIED CUSTOMER
Thank you for making our CRV in tip top shape & worry free.
12/5/2023
Birender K. VERIFIED CUSTOMER
Quick and fast
12/4/2023
Thomas B. VERIFIED CUSTOMER
Great staff all around. Quick efficient service.
12/2/2023
Rachel A. VERIFIED CUSTOMER
Fast service. Explained the current condition of the vehicle and things needed to be addressed for proper maintenance of the vehicle.
12/1/2023
Joe B. VERIFIED CUSTOMER
I had absolutely no problem with Kimberly. She was simply the messenger who gave me by bill for service. I just question the charges, which I detailed somewhat in the last survey you sent.
12/1/2023
Thomas M. VERIFIED CUSTOMER
Thank you for the thorough and timely service.
11/29/2023
Genene G. VERIFIED CUSTOMER
Staff was helpful & service was great.
11/26/2023
Leslie E. VERIFIED CUSTOMER
Everything was perfect!
11/25/2023
Donna B. VERIFIED CUSTOMER
As always great service and very courteous employes. I only trust Honda to take ccare oc my CRV.
11/23/2023
Michael J. VERIFIED CUSTOMER
Upon entering the facility there were other cars parked in the bay making it impossible for me to pull in, but I was directed to wait by a service technician, so I did. It honestly felt patronizing. Then when I entered the service department there were many customers ahead of me. I wasn’t greeted with any sort of customer service. It honestly felt like I was an annoyance. After I checked in I was directed to “sign” on an iPad but never told what I was signing. In the end I suppose I was agreeing to a $283 oil change and tire rotation. Then your text updates showed up and did not indicated the correct price for my services. What’s even the point of sending the inspection and texts to the customer? It felt like a cya system more than anything for supporting customers. Finally upon paying and leaving my tire pressure light came on less than a mile from your dealership. Upon stopping and checking my tire pressure it appears that all 4 of my tires had low pressure after the tire rotation that had just been completed. So I had to add air to my tires. I’m not sure why I keep buying vehicles from you when your service department is so unfriendly, expensive and then poorly executed.
11/21/2023
Tyler R. VERIFIED CUSTOMER
Took it in to get a recalled part fixed. An employee broke my defrost button on my screen. Took it in the next day, to have another employee argue with me that it wasn't you guys. Then said she ordered the part, I call back 5 days later, not even a part on order. I will never purchase another vehicle from Thompson and if my vehicle wasn't under warranty I wouldn't even take to Thompson.
11/18/2023
Stephen W. VERIFIED CUSTOMER
Scott was very helpful with me and explained everything that was done on my car
11/18/2023
Angela Y. VERIFIED CUSTOMER
No one came out when I pulled in the lady was too busy flirting with her co-worker.. and drinking Starbucks… no eye contact even
I felt like I was bothering her
I will be taking my vehicle elsewhere unless absolutely necessary
I’ve had a new vehicle every 2years practically and never had such a horrible experience
Very disappointed
11/17/2023
Sally K. VERIFIED CUSTOMER
Very smooth process and comfortable place to wait for our car
11/17/2023
Eleanor M. VERIFIED CUSTOMER
I was charged $111 for an oil change and 2.wiper blade inserts. Last year
it was $59. I can’t afford to pay your prices in the future.
11/17/2023
Judy S. VERIFIED CUSTOMER
Employees very kind and informative.
11/17/2023
Terry W. VERIFIED CUSTOMER
Service and staff provided an outstanding experience.