Neil was fantastic!
Everyone else was friendly and helpful.
12/12/2025
Janice H. VERIFIED CUSTOMER
I appreciate the care put into the work done vehicle!!
12/12/2025
Lisa H. VERIFIED CUSTOMER
For both the diagnostic and day of fixing the issues on my van door, I waited 90 minutes both times, despite having an appointment and dropping of vehicle before shop even opened on day of repair. It is funny, my husband said that I would wait 90 minutes so the shop can bill me for the time and he was exactly right almost up to the minute. This is very unfortunate customer service considering my vehicle is eight years old and I will be shopping for one in the next couple of years.
12/12/2025
Choua V. VERIFIED CUSTOMER
Nick listened to my concerns and addressed it and promptly. The issue is now resolved. Overall, it was a pleasant and stress-free experience.
12/12/2025
Linet A. VERIFIED CUSTOMER
James was very friendly and helpful. He Worked on my car Explained to me what he did , washed my car and explained to me what am expected to do and when. James you went above and beyond . Thank you so much for all you do.
12/12/2025
Tony M. VERIFIED CUSTOMER
Will keep coming back
12/12/2025
Eric S. VERIFIED CUSTOMER
Aaron was courteous from start to finish, kept me informed on the progress of the service . Well done.
12/12/2025
Tyra H. VERIFIED CUSTOMER
1.5 hours just for an oil change is ridiculous. I was not told the service department was behind. I had a scheduled appointment at 1pm and didn't get me Car until 2:30pm. I was very disappointed and expressed my disappointment to my advisor. I was told then that they were behind. Your website advertises "Toyota Express Maintenance service that won't let you down and helps keep you moving" . I was very disappointed today and I'll come back one more time and give one more chance.
12/12/2025
Stephanie J. VERIFIED CUSTOMER
Being charged $180 to diagnose a wiper fluid motor, being told it wouldn't be cheaper for me to go get the part myself (I looked, it was 19$ online and I was charged 97$ by Toyota) i was updated ONCE in the four and a half hours I sat.
The price gouging is insane, communication awful. One thing I know is I will never return for service
12/12/2025
Nancy G. VERIFIED CUSTOMER
Waited more than 90 minutes for a 25,000 maintenance appointment. 25 minutes was after I had been sent the multi point inspection results.
12/12/2025
Lucas G. VERIFIED CUSTOMER
Nick was professional and courteous.
12/12/2025
James K. VERIFIED CUSTOMER
Happy to g8ve Jim the top rating.
Jk
12/11/2025
Tim K. VERIFIED CUSTOMER
We have had several problems with your dealership. My 2023 car just came back with a new scratch and 2 dents. Please let me know how to proceed to fix this. Last time someone replaced my battery and didn't know what they were doing and blew some fuses- my car was there for almost a week. Another time I was told our squealing brakes were fine and after bringing it somewhere else a couple days later, I had brake fluid leaking out they were so bad. Needless to say I will be going somewhere else for service. Please let me know how I can get the dents and scratch fixed.
Thank you,
Angie Kramer
12/11/2025
Corinne M. VERIFIED CUSTOMER
Neil was great in terms of talking with me about new tire alternatives and helping get my appointment booked. There was one issue with the invoice (incorrect vehicle mileage) that Neil was very quick to say he would try to straighten it out. The work done and the cost came in right on the estimate. All good!!
12/11/2025
Yee X. VERIFIED CUSTOMER
Poor follow up, car was there Thursday thru Tuesday. The supervisor was the one who returned my call to follow up for a pick up on Wednesday.
12/11/2025
Bob And. VERIFIED CUSTOMER
James interaction with us and the service he provided was excellent.
12/11/2025
Ryan M. VERIFIED CUSTOMER
"Everyone gets approved" for Sunbit financing, except for people without a debit card. Even if you give them your bank account information. I didn't want that 31% interest rate anyway. Wasted 2 hours because they had to put the old battery back in and take out the new one since I wasn't approved. What a mess. I missed out on some overtime pay at work on an extra day.
12/11/2025
Kenneth F. VERIFIED CUSTOMER
Outstanding
12/11/2025
Janice A. VERIFIED CUSTOMER
James is awesome. He made the visit great. I was happy to buy the rebuild and save some money there and an estimate on services that are needed.